Receptionist - UAEN

Role Purpose The Receptionist – UAEN serves as the first point of contact for visitors, clients, and employees, ensuring a professional and welcoming experience. The role is responsible for managing front-desk operations, handling communications, coordinating meeting arrangements, and providing administrative support while maintaining the highest standards of customer service and professionalism. Key Responsibilities Front Desk Management • Greet and welcome visitors, clients, and guests in a professional and courteous manner. • Ensure all visitors are registered and directed to the appropriate person or department. • Maintain the reception area to ensure it remains organized, presentable, and welcoming at all times. • Coordinate visitor access and issue visitor passes in line with company security procedures. Telephone & Communication Management • Answer, screen, and direct incoming calls promptly and professionally. • Take accurate messages and ensure timely communication to relevant employees. • Handle general inquiries and provide accurate information regarding the organization. • Manage incoming and outgoing correspondence, including emails, courier deliveries, and mail distribution. Administrative Support • Schedule and coordinate meetings, appointments, and conference room bookings. • Assist in preparing meeting rooms and arranging refreshments when required. • Maintain office records, filing systems, and documentation. • Support departments with administrative tasks such as document preparation, data entry, photocopying, scanning, and filing. Customer Service • Deliver exceptional customer service to internal and external stakeholders. • Handle visitor and customer inquiries efficiently and professionally. • Escalate concerns or complaints to the appropriate department for resolution. • Maintain a positive, professional image of the organization at all times. Office Coordination • Coordinate with facility management, security, and other service providers as required. • Monitor office supplies and raise requests for replenishment. • Support event coordination and internal activities when necessary. • Assist HR and Administration teams with onboarding logistics and employee support activities. Compliance & Confidentiality • Ensure adherence to company policies and procedures. • Maintain confidentiality of company information, employee records, and visitor information. • Follow all health, safety, and security regulations applicable to the workplace. Qualifications & Experience • UAE National (Emirati) with Family Book is mandatory. • Diploma or Bachelor's Degree in Business Administration, Hospitality, Communications, or a related field. • Fresh graduates are encouraged to apply. • Previous experience in reception, customer service, front office, administration, or hospitality is an advantage. • Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint). Skills & Competencies • Excellent communication skills in Arabic and English. • Strong interpersonal and customer service skills. • Professional appearance and positive attitude. • Ability to multitask and manage priorities effectively. • Strong organizational and time management skills. • Attention to detail and accuracy. • Ability to maintain confidentiality and professionalism. • Team-oriented with a proactive approach to work. Why Join Us? • Opportunity to build a rewarding career within a professional and dynamic work environment. • Exposure to diverse business functions and stakeholders. • Supportive workplace that promotes the development of Emirati talent and contributes to the UAE Nationalization agenda. This position is exclusively open to UAE Nationals (Emirati candidates) and forms part of the organization's commitment to Emiratization initiatives. Show more Show less

UAE National (Emirati) with Family Book is mandatory. Diploma or Bachelor's Degree in Business Administration, Hospitality, Communications, or a related field. Fresh graduates are encouraged to apply. Previous experience in reception, customer service, front office, administration, or hospitality is an advantage. Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).

Front Desk Management: Greet and welcome visitors, ensure registration, keep reception area organized and welcoming, coordinate visitor access and issue visitor passes. Telephone & Communication Management: Answer, screen, and direct calls; take messages; handle general inquiries; manage emails, courier deliveries, and mail distribution. Administrative Support: Schedule meetings, prepare rooms, manage documentation, assist with data entry, photocopying, scanning and filing. Customer Service: Deliver excellent service, handle inquiries, escalate issues as needed, maintain professional image. Office Coordination: Coordinate with facilities management and security, monitor and replenish office supplies, assist with events and onboarding logistics for HR and Administration teams. Compliance & Confidentiality: Follow policies, maintain confidentiality, adhere to health, safety, and security regulations.