Customer Service Representative

Company Description Four Corners Cleaning and Technical Services LLC is company based in Dubai, providing professional cleaning and technical maintenance solutions to residential, commercial, and industrial clients. Teams work closely with clients to understand their specific needs and deliver tailored service packages. The company values integrity, efficiency, and customer satisfaction, creating a supportive environment for team members to grow and develop. Joining Four Corners Cleaning and Technical Services LLC offers exposure to a wide range of service operations and the opportunity to contribute to a customer-focused organization. Role Description This is a full-time, on-site Customer Service Representative role based in Dubai. The Customer Service Representative will handle incoming calls, emails, and in-person inquiries, providing timely information about cleaning and technical services. Responsibilities include managing service requests, booking appointments, updating customer records, and coordinating with operations teams to ensure smooth service delivery. The role involves resolving customer concerns, tracking service feedback, and supporting billing and follow-up communication. The individual will also contribute to improving customer experience by identifying recurring issues and suggesting process improvements. Qualifications • Strong customer service and customer support skills, with the ability to manage inquiries professionally and efficiently. • Experience focusing on customer satisfaction and customer experience, including handling complaints and follow-through on resolutions. • Previous experience in a Customer Service Representative role or similar client-facing position is preferred. • Clear and professional spoken and written communication skills in English. • Comfortable using Microsoft Excel, Jobber, Zoho, Setmore, email, and other basic computer systems to manage customer interactions, bookings, records, and day-to-day administration. • Organizational skills, attention to detail, and the ability to multitask in a fast-paced, on-site environment. Show more Show less

Strong customer service and customer support skills, with the ability to manage inquiries professionally and efficiently. Experience focusing on customer satisfaction and customer experience, including handling complaints and follow-through on resolutions. Previous experience in a Customer Service Representative role or similar client-facing position is preferred. Clear and professional spoken and written communication skills in English. Comfortable using Microsoft Excel, Jobber, Zoho, Setmore, email, and other basic computer systems to manage customer interactions, bookings, records, and day-to-day administration. Organizational skills, attention to detail, and the ability to multitask in a fast-paced, on-site environment.

Handle incoming calls, emails, and in-person inquiries, providing timely information about cleaning and technical services. Manage service requests, book appointments, update customer records, and coordinate with operations teams to ensure smooth service delivery. Resolve customer concerns, track service feedback, and support billing and follow-up communication. Contribute to improving customer experience by identifying recurring issues and suggesting process improvements.