Customer Service Representative - Hiring UAE National

Job Responsibilities • Handle customer inquiries through calls, emails, and other communication channels. • Provide accurate information regarding products, services, policies, and procedures. • Resolve customer complaints and concerns professionally and within agreed timelines. • Maintain accurate records of customer interactions, requests, and resolutions. • Escalate complex or unresolved issues to the relevant teams. • Follow up with customers to ensure timely resolution and customer satisfaction. • Coordinate with internal departments to address customer requirements. • Meet defined customer service KPIs, including response time, resolution time, and service quality. • Maintain a professional and customer-focused approach at all times. Requirements • High School/Diploma/Bachelor’s degree. • Previous experience in Customer Service, Contact Centre, Call Centre, or Customer Support preferred. • Freshers with strong communication skills may also be considered. • Excellent verbal and written English communication skills. • Strong customer handling and problem-solving abilities. • Basic computer and MS Office skills. • Ability to work in a fast-paced environment. Show more Show less