Business Development Manager- Loan DST

Sell entire range of Personal banking products to potential retail prospects & to maintain strong relationships with existing clients of the bank. • KEY RESULT AREAS Achieve monthly sales targets in the financial year. Prospect in targeted segments that require meeting standards in phone calls, and face-to-face visits. Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner. Maintain and develop relationships with existing customers & companies to enhance cross-sell opportunities. Relationship manage a portfolio of approved companies by developing key contacts and relationships. Conducting micro marketing activities that include Kiosk activities and other direct marketing activities. Handling objections with a view to getting the customer to buy or company to transfer payroll. Ensure End-To-End customer TAT is met for all applications submitted with quality adherence as per target guidelines. Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third-party channel interactions. Record all sales activities in Daily Sales Reports and update CRM for leads and contacts. Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations. Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required. • Operating Environment, Framework and Boundaries, Working Relationships Competitive, dynamic, volatile and regulated business environment with low entry / exit barriers. The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out by the Bank Candidate must effectively / actively liaise with his superiors and direct reports within the business unit to achieve business objectives. The jobholder has to work within central bank guidelines and the bank’s credit policy. Guidance will come from the sales management and product teams. Performance management will be evaluated basis of the achievement in line with Bank policy. • PROBLEM SOLVING Sales require understanding customers’ individual financial circumstances. Responsible for assisting staff and customers in achieving their goals and objectives • RESPONSIBILITY, KNOWLEDGE, SKILLS AND EXPERIENCE Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank. Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT. Sales profile that require confidence, persistence and good verbal/written Skills Knowledge of products, service policies and processes of Retail Banking. Graduate any discipline with 3 years+ banking sales experience Show more Show less

Graduate any discipline with 3 years+ banking sales experience

Sell the entire range of Personal banking products to potential retail prospects and maintain relationships with existing clients; achieve monthly sales targets; prospect in targeted segments; present and sell personal banking products in an ethical, structured manner; develop and maintain relationships with existing customers to enhance cross-sell opportunities; manage a portfolio of approved companies and develop key contacts; conduct micro-marketing activities (Kiosk and direct marketing); handle objections to secure sales or payroll transfers; ensure end-to-end customer turnaround time (TAT) with quality adherence; comply with bank policies on product, KYC, FATCA, AML CTF and third-party channel interactions; record all sales activities in CRM and participate in team activities; escalate breaches as required; operate within policy guidelines and liaise with superiors to achieve objectives.