IT Support Specialist - L2 Network Support

Key Responsibilities: • Administer Windows Server, Active Directory, Group Policy, DNS, DHCP • Manage Hyper-V virtualization and VM lifecycles • Monitor daily backups, run patch management, maintain DR documentation • Provide Level 2/3 technical support to end-users • Monitor Cisco Meraki firewalls (MX) and Client VPN • Support secure remote access via Ivanti Connect Secure VPN • Deploy security patches per corporate IT standards • Support SQL Server databases powering internal apps and BI • Troubleshoot SSIS packages and SSAS cubes • Update Power BI dashboards (DAX, drill-throughs, tooltips) • Provide basic support for .NET web apps hosted on IIS • Monitor Python automation bots and SQL-based job scheduling Required Qualifications: • 5+ years hands-on IT experience (multinational company experience a strong plus) • Strong Windows Server / Active Directory / GPO / DNS / DHCP skills • Hands-on Hyper-V experience CCNA (or equivalent) — required • Microsoft certification(Azure Administrator, MCSA, MCSE, or equivalent) — required • Working SQL Server knowledge (queries, agent jobs, DB health checks) • Enterprise backup administration (jobs, monitoring, test restores) • IIS / .NET web app support experience • Comfortable using AI productivity tools (ChatGPT, Copilot, Claude, etc.) in daily IT work Show more Show less

5+ years hands-on IT experience (multinational company experience a strong plus); Strong Windows Server / Active Directory / GPO / DNS / DHCP skills; Hands-on Hyper-V experience CCNA (or equivalent) — required; Microsoft certification(Azure Administrator, MCSA, MCSE, or equivalent) — required; Working SQL Server knowledge (queries, agent jobs, DB health checks); Enterprise backup administration (jobs, monitoring, test restores); IIS / .NET web app support experience; Comfortable using AI productivity tools (ChatGPT, Copilot, Claude, etc.) in daily IT work

Administer Windows Server, Active Directory, Group Policy, DNS, DHCP; Manage Hyper-V virtualization and VM lifecycles; Monitor daily backups, run patch management, maintain DR documentation; Provide Level 2/3 technical support to end-users; Monitor Cisco Meraki firewalls (MX) and Client VPN; Support secure remote access via Ivanti Connect Secure VPN; Deploy security patches per corporate IT standards; Support SQL Server databases powering internal apps and BI; Troubleshoot SSIS packages and SSAS cubes; Update Power BI dashboards (DAX, drill-throughs, tooltips); Provide basic support for .NET web apps hosted on IIS; Monitor Python automation bots and SQL-based job scheduling