L2 - IT Support Engineer - Arabic Speaker

• Primary responsibility is End User Support; • The engineer should be proficient in supporting both Windows (60%) and Mac (40%) devices. • Ensure end-user systems are functioning properly, including: • Windows updates • System health checks • Backup verification • General troubleshooting • Handle routine desktop support issues such as: • Printer and paper jam issues • Printer driver installation/configuration • Basic hardware and software troubleshooting • Be familiar with the company's business applications, particularly: • Visual Dolphin (VD Dolphin) software installation and configuration. • For new employee onboarding: • Prepare the laptop/desktop. • Join the device to the domain. • Install Visual Dolphin software. • Configure shortcuts to shared folders. • Ensure the device is fully ready for use. • For new user creation: • Complete the required documentation/forms. • Submit the forms for processing. • The IT Manager will create the user accounts. • Perform basic Active Directory tasks, such as password resets. • Configure the telephone system for new employees by assigning or renaming extensions. • The role is primarily focused on desktop support, user assistance, and routine IT operations rather than advanced infrastructure management. • Preference: We prefer an engineer who can speak Arabic to better support their users. IT Knowledge: · The Engineer should resolve assigned desktop issues and tasks. · End user support and managing Helpdesk. · Excellent knowledge on MS Windows 10 & 11 operating system. · Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications. · Basic knowledge on MS Windows Server 2012, 2016, 2019, 2022. · Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. · Knowledge on Server Infrastructure for 2012 to 2022. · Knowledge of troubleshooting on Windows & MAC Systems. · Installation & troubleshooting of MS Office products. · Strong troubleshooting knowledge of Outlook, Email issues. · Strong Knowledge and experience on O365 Management Portal & Licensing. · Knowledge and experience on SharePoint and OneDrive. · Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. · Ability to install/configure & troubleshoot various types of printers. · Ability to configure email accounts, outlook on PC & Mobile devices. · Knowledge on various Backup Technologies. · Understanding of Windows Servers & Hyper-V, Virtualization. · Knowledge of Video Conferencing systems & Configurations in Meeting Rooms. · Knowledge on CCTV, NVR, DVR configuration and settings. · Demonstrate proactive approach. Identify and suggest possible improvements on procedures. · Carry out preventive maintenance as per the scheduled calendar. · Knowledge on Assets Management, Assets & Inventory Documentation. · Excellent attitude towards user support & possess strong communication skills. Work Experience: 4+ Years. Certification: MCSE / MCP / MCITP MCSA CCNA Language: Arabic, English Location: Dubai. Salary: 6,500 AED Per Month. Show more Show less

Work Experience: 4+ years. Certifications: MCSE / MCP / MCITP, MCSA, CCNA. Language: Arabic and English proficiency.

Primary responsibility is End User Support; support Windows (60%) and Mac (40%) devices; ensure end-user systems function properly (Windows updates, system health checks, backup verification, general troubleshooting); handle routine desktop support issues (printer issues, printer driver installation/configuration, basic hardware and software troubleshooting); familiarity with Visual Dolphin (VD Dolphin) software installation and configuration; onboarding new employees (prepare devices, join domain, install Visual Dolphin, configure shared folders); new user creation documentation and processing; perform basic Active Directory tasks (password resets); configure telephone extensions; focus on desktop support, user assistance, and routine IT operations rather than advanced infrastructure; Arabic language capability preferred.