Cashier (Exchange House)

Location: Dubai & Sharjah, United Arab Emirates Department: Branch Operations About the Role We are seeking a customer-focused and detail-oriented Cashier to join our branch operations team. The successful candidate will be responsible for providing efficient over-the-counter remittance and foreign exchange services while ensuring full compliance with the regulatory requirements of the Central Bank of the United Arab Emirates (CBUAE), as well as the Company's internal AML/CFT and operational policies. The role requires excellent customer service skills, accuracy in cash handling, and the ability to operate in a regulated financial services environment. Key Responsibilities • Customer Service • Provide a professional, courteous, and efficient service to all customers. • Process domestic and international money transfer transactions. • Buy and sell foreign currencies in accordance with approved exchange rates. • Explain products, services, fees, and exchange rates to customers. • Promote the company's products and value-added services where appropriate. • Resolve customer queries professionally or escalate where necessary. • Cash Operations • Receive, count, verify, and disburse cash accurately. • Balance the cash drawer and reconcile transactions at the beginning and end of each shift. • Detect counterfeit currency using approved detection methods. • Maintain accurate cash records and immediately report any discrepancies. • Ensure sufficient cash availability throughout the business day. Compliance & Risk Management • Perform customer identification and verification (KYC) procedures in accordance with company policies. • Ensure all transactions comply with the CBUAE AML/CFT regulations, applicable sanctions requirements, and internal compliance procedures. • Identify and promptly escalate unusual or suspicious transactions to the branch manager or compliance officer. • Ensure complete and accurate transaction documentation. • Maintain confidentiality of customer information at all times. • Adhere to customer due diligence (CDD) requirements and transaction monitoring procedures. Branch Operations • Operate branch systems accurately and efficiently. • Maintain high standards of operational accuracy. • Support daily branch opening and closing activities. • Assist with branch audits and regulatory inspections. • Comply with internal operational controls and security procedures. • Maintain a clean, secure, and professional customer environment. Regulatory Responsibilities • The successful candidate will be expected to comply with all applicable regulatory requirements, including: • Central Bank of UAE regulations governing licensed exchange houses. • UAE Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) legislation. • Customer Due Diligence (CDD) and Know Your Customer (KYC) requirements. • Sanctions screening procedures. • Reporting of suspicious activities through established internal escalation channels. • Information security, confidentiality, and data protection requirements. • Internal operational risk and fraud prevention policies. Mandatory Requirements • Bachelor's Degree in Accounting, Finance, or a Related Discipline. • 1–2 years of GCC experience in a customer-facing financial services environment. • Good numerical and cash-handling skills. Strong communication skills in English. • Proficiency in Microsoft Office and computer-based transaction systems. Preferred Qualifications • Previous experience as a cashier in a licensed exchange house within the UAE or GCC. • Familiarity with remittance systems and foreign exchange operations. • Knowledge of CBUAE regulations applicable to exchange houses. • Experience handling multiple foreign currencies. • Additional language skills would be an advantage. Working Conditions • Branch-based role with direct customer interaction. • Rotational shifts, including weekends and public holidays where required. • Handling of cash and foreign currencies throughout the working day. Show more Show less

Bachelor's Degree in Accounting, Finance, or a Related Discipline. 1–2 years of GCC experience in a customer-facing financial services environment. Good numerical and cash-handling skills. Strong communication skills in English. Proficiency in Microsoft Office and computer-based transaction systems.

Customer Service: Provide a professional, courteous, and efficient service to all customers. Process domestic and international money transfer transactions. Buy and sell foreign currencies in accordance with approved exchange rates. Explain products, services, fees, and exchange rates to customers. Promote the company's products and value-added services where appropriate. Resolve customer queries professionally or escalate where necessary. Cash Operations: Receive, count, verify, and disburse cash accurately. Balance the cash drawer and reconcile transactions at the beginning and end of each shift. Detect counterfeit currency using approved detection methods. Maintain accurate cash records and immediately report any discrepancies. Ensure sufficient cash availability throughout the business day. Compliance & Risk Management: Perform customer identification and verification (KYC) procedures in accordance with company policies. Ensure all transactions comply with the CBUAE AML/CFT regulations, applicable sanctions requirements, and internal compliance procedures. Identify and promptly escalate unusual or suspicious transactions to the branch manager or compliance officer. Ensure complete and accurate transaction documentation. Maintain confidentiality of customer information at all times. Adhere to customer due diligence (CDD) requirements and transaction monitoring procedures. Branch Operations: Operate branch systems accurately and efficiently. Maintain high standards of operational accuracy. Support daily branch opening and closing activities. Assist with branch audits and regulatory inspections. Comply with internal operational controls and security procedures. Maintain a clean, secure, and professional customer environment. Regulatory Responsibilities: Comply with Central Bank of UAE regulations governing licensed exchange houses, UAE AML/CFT legislation, CDD and KYC requirements, sanctions screening procedures, reporting of suspicious activities, information security, confidentiality, data protection, and internal risk controls.