Waiter/Waitress

Company Description Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club. Job Description • Greets guests and presents them with the menu. • Informs guests about the special items for the day and menu changes if any. • Suggest food and beverages to the guest and also try to upsell. • Take food and beverage orders from the guest on the order taking pads • Obtaining revenues, issuing receipts, accepting payments, returning the change. • Performing basic cleaning tasks as needed or directed by supervisor. • Filling in for absent staff as needed in any of the F&B department within the hotel. • Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc. • Communicate to the guest and provide assistance with their queries. • Work as a team to get all the job tasks completed in any given time. • Observes guests and ensure their satisfaction with the food and service. • Promptly respond to the guest with any additional request. • Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc. • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. • Properly open and pour wine at the tableside. • Adhere to grooming and appearance standards consistently. • Understands and can communicate products and services available at the resort. • Must have some familiarity with basic cooking knowledge. • Help other areas of the restaurant such as answering telephones and completing financial transactions. • Print closing report and drop the cash with the front office / accounts department. • Tally the Credit Card settlements for the day with the batch closing report from EDC machine. • Close the shift on the POS terminal. • Other tasks that are assigned Qualifications • Excellent communication skills in English, both written and verbal • Trustworthy with attention to detail and high levels of accuracy in their work • Pro-active and energetic with a positive 'can do' attitude • Ability to multi-task with prioritization skills • Knowledge of the products/items selling in the outlet • Proficient in the use of Micros Show more Show less

Excellent communication skills in English, both written and verbal; Trustworthy with attention to detail and high levels of accuracy; Pro-active and energetic with a positive 'can do' attitude; Ability to multi-task with prioritization skills; Knowledge of the products/items selling in the outlet; Proficient in the use of Micros.

Greets guests and presents them with the menu. Informs guests about the special items for the day and menu changes if any. Suggest food and beverages to the guest and upsell. Take food and beverage orders from the guest on the order taking pads. Obtaining revenues, issuing receipts, accepting payments, returning the change. Performing basic cleaning tasks as needed or directed by supervisor. Filling in for absent staff as needed in any of the F&B department within the hotel. Punch in the order on the POS machine and enter special requirements (e.g., No Garlic, less spicy). Communicate to the guest and provide assistance with queries. Work as a team to complete tasks. Observe guests and ensure satisfaction with food and service. Promptly respond to guests’ additional requests. Take guest feedback and encourage sharing on social media. Maintain proper dining experience, deliver items, fulfill customer needs, offer desserts and drinks, remove courses, replenish utensils, refill glasses. Open and pour wine at tableside. Adhere to grooming and appearance standards. Understand and communicate products and services available at the resort. Help other areas of the restaurant (answering phones, completing financial transactions). Print closing report and drop cash with front office/accounts. Tally Credit Card settlements for the day with batch closing report from EDC. Close the shift on the POS terminal. Perform other tasks as assigned.