Assistant Manager - Facilities Management Operations - Dubai Holding Asset Management (National Talent)

Dubai Holding Asset Management owns and operates a diverse portfolio of retail, residential and commercial destinations, emphasising its profound influence on Dubai’s urban and economic landscape. Dubai Residential, the company’s residential leasing arm, manages one of the emirate’s largest portfolios. In May 2025, it was incorporated into "Dubai Residential REIT," a real estate investment trust with Dubai Holding Asset Management as the ultimate majority strategic unitholder. Now listed on the Dubai Financial Market (DFM), it is the GCC’s largest and first pure-play residential leasing REIT. Dubai Holding Asset Management’s retail portfolio, unified under the Dubai Retail brand, is one of the largest and most diverse in the city. With a mix of 56 malls, lifestyle destinations and retail centres, Dubai Retail plays a key role in shaping the city’s urban and economic landscape. Dubai Holding Asset Management is also the majority strategic shareholder in TECOM Group PJSC, a DFM-listed company, which develops and operates sector-focused business districts across six key sectors, including technology, media, education, manufacturing, science and design. About the Job: An opportunity has arisen for an Assistant Manager – Facilities Management Operations to join Dubai Holding Asset Management. The main duties and responsibilities of this role include: • Support annual OPEX and CAPEX budgeting, monitor expenditures, identify cost-saving opportunities, and ensure timely delivery of approved projects • Oversee daily Facilities Management operations, including hard and soft services, ensuring service delivery meets SLAs, quality standards, and operational requirements • Lead and coordinate FM teams and service providers, conducting regular site inspections, audits, meetings, and performance reviews • Manage and optimize the use of the CAFM system (Maximo), ensuring effective tracking and closure of service requests and work orders • Monitor utilities consumption and drive sustainability, energy efficiency, and cost-reduction initiatives across assigned assets • Support asset lifecycle activities, including design reviews, handovers, fit-out approvals, testing & commissioning, and defect management for new developments • Manage vendor performance, monitor KPIs and SLAs, review service outcomes, certify payments, and ensure compliance with QHSE standards • Lead tendering and procurement activities, including preparing scopes of work, evaluating proposals, and coordinating with procurement teams • Ensure timely resolution of customer complaints, maintaining high customer satisfaction and Voice of Customer (VOC) scores • Drive continuous improvement initiatives, recommend operational enhancements, implement FM best practices, and provide leadership, coaching, and performance management to the FM team About You: The ideal candidate for this position will have the following experience and qualifications: • Bachelor’s degree in Engineering or Facilities Management; Master’s degree and professional FM qualifications (e.g., IWFM) are an advantage • Minimum 6 years of experience in Facilities Management, with strong knowledge of hard and soft services, contract management, tendering, and operations • Strong understanding of maintenance management, FM best practices, statutory regulations, and health & safety requirements • Excellent communication, negotiation, stakeholder management, and relationship-building skills; Arabic language skills are desirable • Demonstrates strong customer focus, problem-solving, adaptability, planning, leadership, teamwork, and results-driven decision-making abilities About the Benefits: At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai. Show more Show less

Bachelor’s degree in Engineering or Facilities Management; Master’s degree and professional FM qualifications (e.g., IWFM) are an advantage. Minimum 6 years of experience in Facilities Management, with strong knowledge of hard and soft services, contract management, tendering, and operations. Strong understanding of maintenance management, FM best practices, statutory regulations, and health & safety requirements. Excellent communication, negotiation, stakeholder management, and relationship-building skills; Arabic language skills are desirable. Demonstrates strong customer focus, problem-solving, adaptability, planning, leadership, teamwork, and results-driven decision-making abilities.

Support annual OPEX and CAPEX budgeting, monitor expenditures, identify cost-saving opportunities, and ensure timely delivery of approved projects. Oversee daily Facilities Management operations, including hard and soft services, ensuring service delivery meets SLAs, quality standards, and operational requirements. Lead and coordinate FM teams and service providers, conducting regular site inspections, audits, meetings, and performance reviews. Manage and optimize the use of the CAFM system (Maximo), ensuring effective tracking and closure of service requests and work orders. Monitor utilities consumption and drive sustainability, energy efficiency, and cost-reduction initiatives across assigned assets. Support asset lifecycle activities, including design reviews, handovers, fit-out approvals, testing & commissioning, and defect management for new developments. Manage vendor performance, monitor KPIs and SLAs, review service outcomes, certify payments, and ensure compliance with QHSE standards. Lead tendering and procurement activities, including preparing scopes of work, evaluating proposals, and coordinating with procurement teams. Ensure timely resolution of customer complaints, maintaining high customer satisfaction and Voice of Customer (VOC) scores. Drive continuous improvement initiatives, recommend operational enhancements, implement FM best practices, and provide leadership, coaching, and performance management to the FM team.