Residence Butler

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha: Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: - A competitive salary and benefits package - High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl - A birthday day off (because your milestones matter!) - Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role: Pre-Arrival Coordination: • Communicate with the residents before arrival and send preference form to understand resident preferences. • Coordinate with the team to ensure the residence is set up according to the resident’s preferences. • Prepare welcome amenities and ensure all requested items are in place before the resident’s arrival. Arrival: • Greet residents at the main entrance upon arrival with a personalized welcome drink and amenities. • Conduct check-ins within the comfort of the resident’s suite, adhering to Rosewood standards. • Provide a residence orientation to familiarize residents with the features and amenities. During Stay: • Continuously observe and record resident preferences, habits, and special requests. • Assist residents with reservations, special requests, and bookings. • Maintain the residence, ensuring cleanliness and organization according to the resident’s preferences. • Handle resident laundry, pressing, and dry-cleaning services in coordination with valet service. • Deliver packages and items directly to the residence or store them securely in the lobby, as per resident preferences. • Monitor and address any technical or maintenance issues, reporting them to the appropriate departments. • Coordinate and assist with packing and unpacking of resident belongings. • Be knowledgeable about local attractions and assist residents with booking and reservations. • Participate in resident gatherings organized at the Residence Lounge to foster community and gather feedback. • Conduct site inspections and in-residence orientations for potential new residents. Departure: • Coordinate a smooth check-out process, including settlement of accounts and collection of payments. • Assist with packing and ensure all belongings are prepared for departure. • Prepare and present departure gifts to the residents. • Conduct a final inspection of the residence and report any issues to the appropriate department. Communication and Reporting: • Maintain and update guest profiles with observed preferences and feedback. • Communicate resident preferences, operational points, and any issues encountered during briefings and handovers. • Ensure a smooth handover between shifts, with detailed logs and updates. Support and Collaboration: • Assist other departments, such as Housekeeping, Concierge, In Room Dining, and Food and Beverage, as needed. • Provide courteous, professional, and efficient service at all times. • Participate in site inspections and in-residence orientations for new residents. • Resolve resident complaints promptly and to their satisfaction. • Monitor and track any preferences, glitches, and other operational points encountered. General Responsibilities: • Perform job functions with attention to detail, speed, and accuracy. • Prioritize, organize, and follow-up effectively. • Remain calm and resolve problems using good judgment. • Follow directions thoroughly and understand resident service needs. • Work cohesively with co-workers as part of a team. • Maintain confidentiality of resident information and pertinent hotel data. • Provide a courteous, professional, efficient, and flexible service at all times. • Be well groomed, clean, and pleasant. • Report for duty on time in accordance with company policy and adhere to grooming standards. • Have a full knowledge of the company philosophy, core values, responsibilities, and daily activities. • Be well-informed about all hotel facilities such as Spa, Restaurants, and Gym. • Register all information, updates, and instructions learned during the day before leaving the office. • Follow all guest needs until completed to total satisfaction and Rosewood Standards. • Fill in the daily guest report and ensure any pending items at the end of a shift are handed over. • Keep the resident’s agenda on a daily basis and track their location and plans. • Welcome residents by the main entrance depending on the time. • Regularly update the guest's movement, activities, plans, F&B orders, special amenities, allocation changes, and room moves. • Offer residence orientation to arrival residents following all Forbes, LQA, and Rosewood standards. • Extend special attention to residences occupied by families, respecting cultural preferences. • Offer services of unpacking and packing luggage. • Take care of resident’s laundry, pressing, and dry-cleaning in coordination with valet service. • Maintain r