Duty Manager

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha: Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: • A competitive salary and benefits package • High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl • A birthday day off (because your milestones matter!) • Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role: Essential Duties and Responsibilities • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. • Ensure that standards are maintained at a superior level on a daily basis. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. • Resolve guest complaints, ensuring guest satisfaction. • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. • Maintain complete knowledge at all times of: • All hotel features/services, hours of operation. • All room types, numbers, layout, decor, appointments, and location. • All room rates, special packages, and promotions. • Daily house counts and expected arrivals/departures. • Room availability status for any given day. • Scheduled in-house group activities, locations, and times. • All hotel and departmental policies and procedures. • Ensure that current information on rates, packages and promotions is available at the Front Desk and that all associates are knowledgeable of such. • Prepare and adjust weekly work schedules in accordance with staffing guidelines and forecasts. • Ensure that associates report to work as scheduled. Document any late or absent associates. • Coordinate breaks for associates. Assign work duties to associates. • Conduct pre-shift meeting with associates and review all information pertinent to the day's business. • Inspect grooming and attire of associates; rectify any deficiencies. • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. • Constantly monitor associate’s performance in all phases of service and job functions; rectify any deficiencies with respective personnel to include Front Desk associates • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. • Monitor communication logs and ensure that guest requests are addressed. • Monitor guest mail and ensure that it is processed according to procedures. • Monitor and ensure that express checkouts are processed through the system. • Monitor the associates' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. • Assist associates with their job functions to ensure optimum service to guests. • Observe guest reactions and confer frequently with associates to ensure guest satisfaction. • Contact newly registered guests after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. • Document each call according to procedures. • Ensure security of guestroom access. • Monitor and ensure that all cashiering procedures comply with Finance policies and standards: • Shortages/overages • Late charges • Petty cash/paid outs • Adjustments • Posting charges • Making change for guests • Cashing personal/travelers checks • Payment methods/processing • Settling accounts • Closing reports • Cashier reports • Balancing receipts • Dropping receipts • Securing banks • Review previous night's no-shows, verify and ensure billing of such. • Assist Finance in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures. • Assist associates with expediting problem payments. • Review the arrival report for accuracy and completeness. Check printed registration cards for information on arrival report; rectify any deficiencies with respective personnel. • Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room. • Work closely with housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns. • Print special request report and block according to specifications. • Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures. • Print and review master’s for departed groups; check accuracy and distribute to Finance. Review flag reports and follow up accordingly. • Review requests for late checkouts and approve according to occupancy. Communicate this information to Housekeeping. • Ensure all closing duties for associates are completed before associates sign out. • Provide feedback to associates on their performance. Handle disciplinary problems and counsel associates. • Foster and promot

Essential Duties and Responsibilities: Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments, and location. All room rates, special packages, and promotions. Daily house counts and expected arrivals/departures. Room availability status for any given day. Scheduled in-house group activities, locations, and times. All hotel and departmental policies and procedures. Ensure that current information on rates, packages and promotions is available at the Front Desk and that all associates are knowledgeable of such. Prepare and adjust weekly work schedules in accordance with staffing guidelines and forecasts. Ensure that associates report to work as scheduled. Document any late or absent associates. Coordinate breaks for associates. Assign work duties to associates. Conduct pre-shift meeting with associates and review all information pertinent to the day’s business. Inspect grooming and attire of associates; rectify any deficiencies. Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. Constantly monitor associate’s performance in all phases of service and job functions; rectify any deficiencies with respective personnel to include Front Desk associates. Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. Monitor communication logs and ensure that guest requests are addressed. Monitor guest mail and ensure that it is processed according to procedures. Monitor and ensure that express checkouts are processed through the system. Monitor the associates' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. Assist associates with their job functions to ensure optimum service to guests. Observe guest reactions and confer frequently with associates to ensure guest satisfaction. Contact newly registered guests after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures. Ensure security of guestroom access. Monitor and ensure that all cashiering procedures comply with Finance policies and standards: Shortages/overages, Late charges, Petty cash/paid outs, Adjustments, Posting charges, Making change for guests, Cashing personal/travelers checks, Payment methods/processing, Settling accounts, Closing reports, Cashier reports, Balancing receipts, Dropping receipts, Securing banks. Review previous night’s no-shows, verify and ensure billing of such. Assist Finance in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures. Assist associates with expediting problem payments. Review the arrival report for accuracy and completeness. Check printed registration cards for information on arrival report; rectify any deficiencies with respective personnel. Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room. Work closely with housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns. Print special request report and block according to specifications. Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures. Print and review master’s for departed groups; check accuracy and distribute to Finance. Review flag reports and follow up accordingly. Review requests for late checkouts and approve according to occupancy. Communicate this information to Housekeeping. Ensure all closing duties for associates are completed before associates sign out. Provide feedback to associates on their performance. Handle disciplinary problems and counsel associates. Foster and promote a positive and professional work environment.