Product Manager - Retail Products ( Cards )

Product Manager - Retail Products ( Credit & Debit Cards ) Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued. About the business area The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking. In this role, your key responsibilities include: • To conceptualize, plan, develop, deliver and manage products and services catering to customer needs; define and implement the associated customer processes and system enhancements; manage partner relationships and marketing campaigns to meet the overall strategic and financial goals of Retail Banking • Formulate product strategies to grow market share and enhance profitability of existing products and conceptualize, propose and implement new product propositions and strategic marketing alliances to ensure high visibility and competitive advantage to grow customer share and overall profitability • Monitor and control the product mix, portfolio composition, usage patterns and behavior, cost of funds and yields in accordance with business objectives and ensure all activities are in compliance with legal, regulatory, associations and Bank guidelines • Manage strong customer communication by way of collaterals and term sheets for product information and establish customer campaigns through various channels including advertisements and product promotions to ensure growth in customer share • Constantly monitor market trends to ensure that any new developments either technology driven or other, are incorporated into the offerings of the Bank • Monitor and control the advertising and promotion funds allocated to product programmes to ensure alignment to the allocated budgets • Contribute constructively and creatively in the planning, development and implementation stages of all acquisition programmes to drive maximum product sales and awareness of the product • Monitor and analyse performance of all acquisition programmes to ensure results are on track and if not, to identify the problems/issues and recommend solutions to rectify them • Work closely with external partners, vendors, and other internal departments to achieve business objectives, conducting meetings and ensuring agreed reports submitted in a timely manner with partners • Explore and seek opportunities to enhance value proposition to customers and each other • Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon • Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance • Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation • Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation • Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment • Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions The ideal candidate should have the following experience • At least 6 years of experience in Banking/financial institution • Experience in the credit cards, debit cards domain • Bachelor’s Degree in Finance, Business or Economics • Numerical and financial analysis skills • Advanced Microsoft Office (Excel, Word and PowerPoint) What we offer: • Competitive Salary: The indicative pay range for this role is AED 28,000– AED 42,000 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans. • Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels). • Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. • Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs. At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions. Show more Show less