Project Manager.Injaz-TECH-Channels.MIT

A. End-to-End ATM Estate Ownership - Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG - Ensure real-time monitoring of hardware, software, network, and switch connectivity - Maintain defined MTTR, uptime targets, and service availability KPIs B. 24x7 Monitoring & Incident Command - Lead centralized monitoring of ATM estate (including switch, ESQ/NCR/Diebold tools, digital camera systems) - Act as incident commander for P1/P2 outages, ensuring rapid recovery and root cause closure - Drive RCA discipline and permanent fix implementation, not repeat firefighting C. Vendor & SLA Governance (Critical Gap in Current JD) - Own end-to-end vendor performance: FLM / SLM vendors, OEMs (NCR, Diebold, etc.), Monitoring/platform vendors - Define, track, and enforce SLA/KPI adherence (uptime, response, resolution, replenishment, uptime by location) - Lead commercial and performance reviews with vendors - Drive penalties / service improvements where required D. Change, Release & Deployment Control - Govern all ATM-related deployments: Software upgrades, Patches, New feature rollouts, Hardware refresh - Ensure zero-defect releases into production - Own change risk assessment and rollback strategies E. Business Continuity, DR & Risk Management - Own ATM DR strategy and execution: Switch failover, Network resilience, Site-level redundancy - Ensure periodic DR drills and audit readiness - Identify and mitigate: Operational risks, Fraud/security risks, Capacity risks F. Audit, Compliance & Governance - Ensure closure of: Internal audit findings, Regulatory observations, Security gaps - Maintain full compliance with CBUAE and internal governance frameworks - Own documentation, controls, and audit readiness G. Continuous Improvement & Automation - Drive automation of: Monitoring, Incident detection, Predictive maintenance - Improve: Uptime, Cost per ATM, Customer experience - Introduce AI-driven monitoring / predictive failure models where feasible H. Stakeholder & Business Alignment - Act as single point of ownership across: Business (Retail Banking), Technology teams, Vendors & custodians - Ensure delivery of business requirements within SLA, budget, and risk appetite Show more Show less

End-to-End ATM Estate Ownership: Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG; Ensure real-time monitoring of hardware, software, network, and switch connectivity; Maintain defined MTTR, uptime targets, and service availability KPIs.\n\n24x7 Monitoring & Incident Command: Lead centralized monitoring of ATM estate (including switch, ESQ/NCR/Diebold tools, digital camera systems); Act as incident commander for P1/P2 outages, ensuring rapid recovery and root cause closure; Drive RCA discipline and permanent fix implementation, not repeat firefighting.\n\nVendor & SLA Governance: Own end-to-end vendor performance (FLM/SLM vendors, OEMs like NCR, Diebold, etc.), Monitoring/platform vendors; Define, track, and enforce SLA/KPI adherence (uptime, response, resolution, replenishment, uptime by location); Lead commercial and performance reviews with vendors; Drive penalties and service improvements where required.\n\nChange, Release & Deployment Control: Govern all ATM-related deployments (Software upgrades, Patches, New feature rollouts, Hardware refresh); Ensure zero-defect releases into production; Own change risk assessment and rollback strategies.\n\nBusiness Continuity, DR & Risk Management: Own ATM DR strategy and execution (Switch failover, Network resilience, Site-level redundancy); Ensure periodic DR drills and audit readiness; Identify and mitigate operational, fraud/security, and capacity risks.\n\nAudit, Compliance & Governance: Ensure closure of internal audit findings, regulatory observations, security gaps; Maintain full compliance with CBUAE and internal governance frameworks; Own documentation, controls, and audit readiness.\n\nContinuous Improvement & Automation: Drive automation of monitoring, incident detection, and predictive maintenance; Improve uptime, cost per ATM, and customer experience; Introduce AI-driven monitoring/predictive failure models where feasible.\n\nStakeholder & Business Alignment: Act as single point of ownership across Business (Retail Banking), Technology teams, Vendors & custodians; Ensure delivery of business requirements within SLA, budget, and risk appetite.