Project Manager

A. End-to-End ATM Estate Ownership Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG Ensure real-time monitoring of hardware, software, network, and switch connectivity Maintain defined MTTR, uptime targets, and service availability KPIs B. 24x7 Monitoring & Incident Command Lead centralized monitoring of ATM estate (including switch, ESQ/NCR/Diebold tools, digital camera systems) Act as incident commander for P1/P2 outages, ensuring rapid recovery and root cause closure Drive RCA discipline and permanent fix implementation, not repeat firefighting C. Vendor & SLA Governance (Critical Gap in Current JD) Own end-to-end vendor performance: FLM / SLM vendors, OEMs (NCR, Diebold, etc.), Monitoring/platform vendors Define, track, and enforce SLA/KPI adherence (uptime, response, resolution, replenishment, uptime by location) Lead commercial and performance reviews with vendors Drive penalties / service improvements where required D. Change, Release & Deployment Control Govern all ATM-related deployments: Software upgrades, Patches, New feature rollouts, Hardware refresh Ensure zero-defect releases into production Own change risk assessment and rollback strategies E. Business Continuity, DR & Risk Management Own ATM DR strategy and execution: Switch failover, Network resilience, Site-level redundancy Ensure periodic DR drills and audit readiness Identify and mitigate: Operational risks, Fraud/security risks, Capacity risks F. Audit, Compliance & Governance Ensure closure of: Internal audit findings, Regulatory observations, Security gaps Maintain full compliance with CBUAE and internal governance frameworks Own documentation, controls, and audit readiness G. Continuous Improvement & Automation Drive automation of: Monitoring, Incident detection, Predictive maintenance Improve: Uptime, Cost per ATM, Customer experience Introduce AI-driven monitoring / predictive failure models where feasible H. Stakeholder & Business Alignment Act as single point of ownership across: Business (Retail Banking), Technology teams, Vendors & custodians Ensure delivery of business requirements within SLA, budget, and risk appetite

A. End-to-End ATM Estate Ownership: Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG. Ensure real-time monitoring of hardware, software, network, and switch connectivity. Maintain defined MTTR, uptime targets, and service availability KPIs.\nB. 24x7 Monitoring & Incident Command: Lead centralized monitoring of ATM estate (including switch, ESQ/NCR/Diebold tools, digital camera systems). Act as incident commander for P1/P2 outages, ensuring rapid recovery and root cause closure. Drive RCA discipline and permanent fix implementation, not repeat firefighting.\nC. Vendor & SLA Governance: Own end-to-end vendor performance (FLM/SLM vendors, OEMs such as NCR, Diebold, etc., Monitoring/platform vendors). Define, track, and enforce SLA/KPI adherence (uptime, response, resolution, replenishment, uptime by location). Lead commercial and performance reviews with vendors; drive penalties and service improvements where required.\nD. Change, Release & Deployment Control: Govern all ATM-related deployments (software upgrades, patches, new feature rollouts, hardware refresh). Ensure zero-defect releases into production. Own change risk assessment and rollback strategies.\nE. Business Continuity, DR & Risk Management: Own ATM DR strategy and execution (switch failover, network resilience, site-level redundancy). Ensure periodic DR drills and audit readiness. Identify and mitigate operational risks, fraud/security risks, capacity risks.\nF. Audit, Compliance & Governance: Ensure closure of internal audit findings, regulatory observations, security gaps. Maintain full compliance with CBUAE and internal governance frameworks. Own documentation, controls, and audit readiness.\nG. Continuous Improvement & Automation: Drive automation of monitoring, incident detection, and predictive maintenance. Improve uptime, cost per ATM, and customer experience. Introduce AI-driven monitoring / predictive failure models where feasible.\nH. Stakeholder & Business Alignment: Act as single point of ownership across business (Retail Banking), technology teams, vendors & custodians. Ensure delivery of business requirements within SLA, budget, and risk appetite.