Manager, Credit Control

JOB SUMMARY / INTRODUCTION The role is responsible for managing of credit limits relating to credit facilities and guiding the team members in the day-to-day transactions with respect to limit encoding & control. Further, he/she is responsible for ensuring that the team complies with the approved terms and adheres to policies, process and procedures of FAB Head office, representative offices, international branches and regulators. KEY RESPONSIBILITIES Authorize / Process/ Encode credit limits and to ensure accurate detailing into the Banks Systems along with maintenance of Banks & Country Limits as per Credit Approvals Maintaining accuracy with regards to application of interest rates, commissions, fees and charges. Authorize/ Process / Encode maintenance of CCIB obligor details based on the requests received from UAE and international branches in line with the local regulations of the respective jurisdictions. Authorize / Process / Prepare day to day transactions – Loan memos, Processing tickets, PPC discounting/ settlements, SVC etc. Authorize / Process / Encode monthly activities such as annual review of credit limits in GLCMS. Authorize / Process memos for provisioning of accounts, customer grade changes, suspension of interest and passing relevant write-off entries. Authorize / Prepare Liability/No Liability Certificates / Letters. Ensure 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries and exceptions are addressed efficiently with proactive measures. Ensure timely response to service and support requests, queries, escalations and deficiency reports. Stay abreast of latest developing concepts, new regulations by the UAE Central Bank, other legal entities and Corporate Credit guidelines. Ensure adherence to published Standard Operation Procedures (SOP), Service level agreements (SLA’s) and understanding of relevant products, procedures and Delegation of Authority (DOA) of the Bank. Support Team Leader (TL’s) in distributing work among team members and ensure smooth flow of day-to-day transactions. Assist TLs in monitoring work submission channels (emails and other workflow management systems in use) for daily task allocation within the Unit, to ensure task completions and update internal stakeholders accordingly. Authorize / Prepare instruction memos to Loan operations for disbursement, changes in repayment, settlements, maintenance and collection of various fees etc. Authorize / Prepare instruction Memos to Client Service (CS) team for release of excess margin held against facilities as per approved terms. Authorize / Prepare instruction memos for amendment of interest rates of overdraft pricing linked to fixed deposits, deferring loan instalments, extending loan maturity date etc. Authorize / Process / Encode Bank and Country limits as per approval. Authorize / Process upload of interest rates codes in Bank systems. Prepare various reports as and when requested by HO-CCU & Sanction/HO-CAD/Senior Management. Undertake special projects/assignments as and when requested by Line Manager/ HO-CCU& Sanction / HO-CAD/ Senior Management. Report KRI’s and Operational loss incidents in a timely manner. Proactive engagement with key stakeholders and ensure operational continuity without any process breach. Recognize and highlight process enhancement opportunities. Provide guidance and on the job training for staff, conduct knowledge sharing sessions and monitor performance of the team. Ascertain adequate training of team members. Create effective leave management plan, adequate back-ups for self and team members. Timely archiving of transactional documents as per Unit’s process. Maximize available manpower to meet business deliverables. Policies, Systems, Processes & Procedures: Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank. Continuous Improvement: Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction. Reporting: Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards. Zero Loss; NIL near miss / income leakage event; target zero high risk error. Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey. Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC. Nil breaches in housekeeping (reconciliations, tracers, activity tracker, etc.).