Customer Service Executive - FX, CFD

About the role We are looking for a motivated and reliable Customer Service Executive to join our team in Dubai. In this role, you will support clients with their day-to-day queries and help ensure a smooth overall experience. You will also work closely with internal teams to ensure requests are handled efficiently. This role suits someone who is organized, responsive, and comfortable working in a fast-paced environment. Key Responsibilities • Respond to client queries in a clear and professional manner • Assist clients with platform access and general usage • Follow up on open requests and ensure timely handling • Coordinate with internal teams such as Compliance and Sales when needed • Guide clients to the appropriate team or entity for account-related matters • Maintain accurate and up-to-date client records • Escalate complex or sensitive issues when required • Support improvements in overall client service Requirements: • Bachelor’s degree in Business, Finance, or a related field • Previous experience in customer service is preferred • Strong communication skills in Arabic and English • Ability to work under pressure and manage multiple tasks • Good attention to detail and problem-solving skills • Interest in financial markets is an advantage • Familiarity with CRM systems is a plus Show more Show less

Bachelor’s degree in Business, Finance, or a related field

Respond to client queries in a clear and professional manner; Assist clients with platform access and general usage; Follow up on open requests and ensure timely handling; Coordinate with internal teams such as Compliance and Sales when needed; Guide clients to the appropriate team or entity for account-related matters; Maintain accurate and up-to-date client records; Escalate complex or sensitive issues when required; Support improvements in overall client service