Retail Sales Specialist

Job Title: Retail Sales Specialist Location: Faham Group Showroom – Abu Dhabi, UAE and Dubai, UAE Experience Level: 2–10 Years Scope: In-Store Sales, Product Consultation, Customer Experience, CRM Management, Quotation Handling Job Purpose The Retail Sales Specialist is responsible for delivering a seamless in-showroom experience for walk-in customers by offering detailed product information, preparing quotations, and coordinating with design and operations teams. This role ensures process and product accuracy while contributing to inter-branch collaboration by sharing best practices and operational learnings. Key Responsibilities Product Presentation & Client Support • Welcome showroom visitors, understand their requirements, and guide them through product features and specifications. • Provide technical information on design options, finishes, pricing models, and functionality. • Assist customers in understanding modular options and customizations based on catalogue or template solutions. Quotation & Documentation Management • Prepare and validate accurate quotations, BOQs, and order forms using approved formats. • Liaise with designers and estimation teams to support proposal preparation and revisions. • Maintain documentation and update CRM system with real-time customer interactions. Showroom Operations & Visual Merchandising • Ensure sample displays, product materials, and presentation tools are up to date and in excellent condition. • Report on showroom footfall trends, client inquiries, and product feedback to the Branch Manager. • Support coordination of in-store events or product showcases. Cross-Branch Knowledge Sharing • Participate in weekly or monthly branch review meetings and share feedback, learnings, or innovative sales practices. • Document and distribute effective in-store strategies that improve sales or customer experience. • Contribute to creating and updating a cross-branch knowledge bank or sales playbook. Internal Coordination • Follow up with Procurement, Planning, and Delivery teams for updates on product timelines. • Support client communication for operational updates when the primary consultant is unavailable. • Ensure team alignment on pricing, lead times, and showroom commitments. Required Competencies Technical Competencies • In-depth product knowledge of modular and bespoke interior systems • Strong ability to use CRM and sales quotation tools • Understanding of showroom operations and lead handling • Familiarity with design terminology and project flow Behavioural Competencies • Customer-centric attitude and patience in product walkthroughs • Methodical and disciplined with data and documentation • Willingness to collaborate and share team learnings • Efficient under pressure and task-oriented mindset Required Qualifications • Bachelor’s Degree in Engineering, Architect, Business, Interior Design, or related field • 2–10 years of experience in in-store or B2C sales for premium/luxury products • Experience in home furnishing, modular kitchens, wardrobes, or doors preferred • Fluent in English & Arabic (Mandate) Show more Show less