Receptionist

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. What’s In It For You • Employee benefit card offering discounted rates in Accor worldwide. • Learning programs through our Academies. • Opportunity to develop your talent and grow within your property and across the world! • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Job Description • • • Register and process check in for all arrivals. • Handle guest check outs efficiently and professionally. • Update guest information into the computer after a complete check in. • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. • Handle issuance of guest room key cards and ensure effective control for guest security. • Check and convey message, mail and package to Guests. • Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. • Handle safe deposit boxes in a accordance with policies and procedurres. • Report any unusual occurrences or requested to manager. • Be aware of the hotel accident Prevention Policies. • Ensure the cleanliness and neatness of front office area. • Ensures that all guests are greeted on arrival & departure of the hotel. • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily • .Check Hotel situation, occupancy, functions, groups, VIPs • At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations • Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. • Review and update Logbook • Check equipments • Be Smart, well groomed and maintain a friendly and cheerful disposition all the times • Oversee the day to day operations • Report regularly on happening to Asst. FO/FOM • Fire Procedure • First Aid Procedures • Handle guest complaints and report to manager Qualifications • • • Be proactive and use good judgement when dealing with challenging situations • Act with professionalism and integrity • Be transparent in your motives, methods and expected results • Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division • Conduct business honestly & fairly • Keep sensitive information confidential RELIABILITY AND LOYALITY • • • Follow through on commitments • Work well both autonomously and within a team • Display a positive, approachable attitude • Spend time getting to know your fellow employees and our guests • Support each other; we all work within the same hotel and company EXCELENCE IN HOSPITALITY • • • Committed to quality • Committed to exceptional financial results • Be responsible for the bottom line • Committed to the Rixos Policies & procedures Guide STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS • • • Be committed to exceeding expectations • Never settle for the status quo or mediocre work • Continuously search for areas of improvement Additional Information Your Team And Working Environment • Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf. Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding Show more Show less

Register and process check in for all arrivals. Handle guest check outs efficiently and professionally. Update guest information into the computer after a complete check in. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Handle issuance of guest room key cards and ensure effective control for guest security. Check and convey message, mail and package to Guests. Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. Handle safe deposit boxes in a accordance with policies and procedurres. Report any unusual occurrences or requested to manager. Be aware of the hotel accident Prevention Policies. Ensure the cleanliness and neatness of front office area. Ensures that all guests are greeted on arrival & departure of the hotel. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily. Check Hotel situation, occupancy, functions, groups, VIPs. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations. Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. Review and update Logbook. Check equipments. Be Smart, well groomed and maintain a friendly and cheerful disposition all the times. Oversee the day to day operations. Report regularly on happening to Asst. FO/FOM. Fire Procedure. First Aid Procedures. Handle guest complaints and report to manager.