F&B Guest Experience Manager

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate. About The Role The F&B Guest Experience Manager is responsible for enhancing guest satisfaction and ensuring exceptional service standards across all Food & Beverage outlets. This role leads guest engagement initiatives, manages guest feedback and service recovery processes, supports operational excellence, and collaborates with outlet managers to create memorable dining experiences that align with the organization's brand standards and business objectives. What You Will Do • Champion a guest-centric culture throughout all F&B outlets. • Monitor and improve guest satisfaction scores, online reviews, and feedback channels. • Conduct regular guest interactions to gather insights and identify improvement opportunities. • Ensure consistent delivery of exceptional service standards and brand expectations. • Develop and implement guest experience programs, promotions, and initiatives. • Handle guest complaints, concerns, and special requests professionally and promptly. • Conduct routine inspections of restaurants, bars, lounges, room service, and banquet operations. • Partner with outlet managers to ensure service procedures are followed consistently. • Identify operational gaps impacting guest satisfaction and implement improvements. • Coordinate with culinary and service teams to enhance menu presentation and guest engagement. What You Bring • Minimum 3–5 years of experience in Food & Beverage operations, guest relations, or hospitality management. • Experience in luxury hotels, resorts, stand-alone restaurants. • Strong understanding of guest service standards and service recovery techniques. What We Offer • Work Authorization. • Competitive tax-free salary, service charge, tips. • End of service gratuity. • Complimentary full board living accommodation in a high quality staff housing. • Vibrant fitness facilities including gym and swimming pool. • Free transportation to and from work. • Medical and life insurance. • Paid annual leave. • Paid home leave tickets. • Social and sporting events. • Learning & Development Programs. • Career opportunities and international transfer. • And more… Schedule & Hours •  5 days per week over 48 working hours. Show more Show less

Minimum 3–5 years of experience in Food & Beverage operations, guest relations, or hospitality management. Experience in luxury hotels, resorts, stand-alone restaurants. Strong understanding of guest service standards and service recovery techniques.