Guest Service Center Agent

Job Location: Banana Island Resort Doha By Anantara Overview Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Job Description • To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties. • To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times. • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. • To be proactive and innovative, suggesting alternatives that meet guest needs. • To develop a close and harmonious working relationship with all hotel departments, • To attend hotel events, daily shift briefings and training to improve professional skills. Qualifications • A strong focus on customer service • Prior experience in hotel front office operations is preferred • Excellent communication skills; fluency in English & Arabic will be an asset. • Be able to work shifts, weekends and public holidays • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred Not the right fit? Set up email alerts as new job postings become available that meet your interest!

A strong focus on customer service. Prior experience in hotel front office operations is preferred. Excellent communication skills; fluency in English & Arabic will be an asset. Be able to work shifts, weekends and public holidays. Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred.