Guest Services Agent

Job Location: Souq Waqif Boutique Hotel By Tivoli Overview Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. Qualifications • A strong focus on customer service • Prior experience in hotel front office operations is preferred • Excellent communication skills; fluency in English is required • Be able to work shifts, weekends and public holidays • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred Not the right fit? Set up email alerts as new job postings become available that meet your interest!

A strong focus on customer service. Prior experience in hotel front office operations is preferred. Excellent communication skills; fluency in English is required. Be able to work shifts, weekends and public holidays. Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred.

Provide expertise services in a courteous manner; take reservations; greet and register guests; provide outstanding guest service during their stay; settle the guest’s account upon completion of their stay; handle all guest inquiries, requests and comments promptly and efficiently to ensure guest satisfaction.