Telemarketer - Gaming Marketing Services

Job Description About Wynn Al Marjan Island: Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center. About The Position Wynn Al Marjan Island is looking for a Telemarketer to join our Gaming Marketing Services Team. Responsibilities The primary duties and responsibilities of this role are: • Conduct outbound and take inbound calls to existing and potential guests to promote: • Gaming programs and incentives • Special events, tournaments, and promotions • VIP and loyalty program benefits • Maintain and grow a database of qualified gaming customers through consistent follow-up and relationship management • Achieve individual and team targets related to call volume, conversions, and revenue contribution • Provide guests with accurate information about: • Gaming offerings • Resort amenities • Promotions and packages • Record all guest interactions in CRM systems with detailed notes and updates • Identify high-value players and escalate opportunities to Gaming Hosts or VIP Services • Handle guest inquiries professionally and resolve concerns or escalate when necessary • Collaborate with Marketing, Gaming Operations, and VIP teams to align campaigns and outreach strategies About You • Previous experience in telemarketing, call center, or customer service (gaming or hospitality is a must) • Strong sales, persuasion, and communication skills • Fluent in English and multi-lingual (additional languages such as Arabic, Russian, Hindi, or Mandarin preferred) • Comfortable working with targets and performance metrics • Proficient in Opera, CRM and Microsoft Office • Ability to work flexible hours, including weekends and holidays, based on business needs About Wynn Al Marjan Island’s Benefits We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

Previous experience in telemarketing, call center, or customer service (gaming or hospitality is a must); Fluent in English and multi-lingual (additional languages such as Arabic, Russian, Hindi, or Mandarin preferred); Comfortable working with targets and performance metrics; Proficient in Opera, CRM and Microsoft Office; Ability to work flexible hours, including weekends and holidays, based on business needs.

Conduct outbound and take inbound calls to existing and potential guests to promote gaming programs and incentives, special events, tournaments, and promotions, VIP and loyalty program benefits; Maintain and grow a database of qualified gaming customers through consistent follow-up and relationship management; Achieve individual and team targets related to call volume, conversions, and revenue contribution; Provide guests with accurate information about gaming offerings, resort amenities, promotions and packages; Record all guest interactions in CRM systems with detailed notes and updates; Identify high-value players and escalate opportunities to Gaming Hosts or VIP Services; Handle guest inquiries professionally and resolve concerns or escalate when necessary; Collaborate with Marketing, Gaming Operations, and VIP teams to align campaigns and outreach strategies.