SME - MS System Center Configuration Manager (SCCM)

Job Description SME - MS System Center Configuration Manager (SCCM) Others, Others Job Summary As a Subject Matter Expert in Support and Operations, you will play a crucial role in ensuring the timely resolution of escalated incidents through thorough analysis and adherence to service level agreements (SLAs). Your expertise in SCCM will contribute to maintaining high-quality standards while enhancing customer satisfaction through effective communication and problem-solving. Key Responsibilities 1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Through Sccm, Adhering To Agreed Slas For Operational Excellence. 2. Mentor Administrators And Team Members While Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation, Fostering Knowledge Sharing And Communication Within The Team. 3. Validate Change Order Implementation Plans And Human Error Compliance, Participating Actively In Capacity Planning Efforts To Optimize Resource Utilization. 4. Facilitate Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Understand And Address Any Operational Challenges They May Encounter. 5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Sccm Data, Preparing Reports To Present Performance Metrics And Insights To Key Business Stakeholders. Skill Requirements 1. In-Depth Knowledge Of Sccm And Its Application In Support And Operations. 2. Strong Analytical Skills For Incident Resolution And Performance Analysis. 3. Excellent Communication And Presentation Skills For Stakeholder Engagement. 4. Familiarity With Change Management Processes And Capacity Planning. Other Requirements 1. Itil Foundation Certification Is Optional But Valuable Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited × Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Show More Details Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Term

In-Depth Knowledge Of Sccm And Its Application In Support And Operations. Strong Analytical Skills For Incident Resolution And Performance Analysis. Excellent Communication And Presentation Skills For Stakeholder Engagement. Familiarity With Change Management Processes And Capacity Planning. ITIL Foundation Certification Is Optional But Valuable

1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Through SCCM, Adhering To Agreed SLAs For Operational Excellence. 2. Mentor Administrators And Team Members While Preparing Standard Operating Procedures (SOPs) And Maintaining Effective Documentation, Fostering Knowledge Sharing And Communication Within The Team. 3. Validate Change Order Implementation Plans And Human Error Compliance, Participating Actively In Capacity Planning Efforts To Optimize Resource Utilization. 4. Facilitate Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Understand And Address Any Operational Challenges They May Encounter. 5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using SCCM Data, Preparing Reports To Present Performance Metrics And Insights To Key Business Stakeholders.