SME - Change Management, ServiceNow

SME - Change Management, ServiceNow Others, Others Job Summary The Change Manager will manage and govern day-to-day IT infrastructure changes across production and non-production environments, ensuring that changes are properly documented, risk assessed, authorized, scheduled, communicated, implemented, validated and closed. • Review and challenge the risk and impact classification submitted by change owners. • Assess potential impact to production services, applications, infrastructure and dependent technology components. • Identify cross-technology and cross-application dependencies. • Ensure high-risk and business-critical changes receive appropriate technical and management review. • Validate that adequate implementation, testing and rollback provisions are available before progressing a change. • Identify overlapping or potentially conflicting changes. • Escalate unacceptable or inadequately mitigated risks to the appropriate Change Management or Service Management authority. • Coordinate and support Change Advisory Board (CAB) meetings. • Review changes for CAB readiness before presentation. • Prepare CAB agenda and required change information. • Coordinate with change owners and technical SMEs for clarification of risks, dependencies, impact and implementation requirements. • Present or facilitate discussion of changes requiring CAB review. • Record CAB decisions, actions, observations and conditions. • Track conditional approvals and associated actions IT Service Management / Service Management Location: Riyadh, Saudi Arabia Environment: Enterprise Banking / IT Infrastructure Managed Services Support Model: Business-hours governance with flexibility for weekend, after-hours, emergency and critical change windows Key Responsibilities The Change Manager will manage and govern day-to-day IT infrastructure changes across production and non-production environments, ensuring that changes are properly documented, risk assessed, authorized, scheduled, communicated, implemented, validated and closed. • Review and challenge the risk and impact classification submitted by change owners. • Assess potential impact to production services, applications, infrastructure and dependent technology components. • Identify cross-technology and cross-application dependencies. • Ensure high-risk and business-critical changes receive appropriate technical and management review. • Validate that adequate implementation, testing and rollback provisions are available before progressing a change. • Identify overlapping or potentially conflicting changes. • Escalate unacceptable or inadequately mitigated risks to the appropriate Change Management or Service Management authority. • Coordinate and support Change Advisory Board (CAB) meetings. • Review changes for CAB readiness before presentation. • Prepare CAB agenda and required change information. • Coordinate with change owners and technical SMEs for clarification of risks, dependencies, impact and implementation requirements. • Present or facilitate discussion of changes requiring CAB review. • Record CAB decisions, actions, observations and conditions. • Track conditional approvals and associated actions through closure. • Follow up on rejected or deferred changes. • Ensure CAB decisions are accurately reflected in the ITSM system. • Support Emergency CAB / expedited governance for qualifying urgent changes. Skill Requirements Preferred • ITIL 4 Foundation • ITIL 4 Specialist or Managing Professional modules • ServiceNow exposure/certification • Banking or financial-services experience • Experience within regulated enterprise environments • Experience supporting 24x7 infrastructure managed services Other Requirements Bachelor\'s degree in IT, Computer Science, Engineering or equivalent relevant discipline/experience. • 5–8 years overall IT/ITSM experience • 3+ years hands-on Change Management • CAB coordination experience • ServiceNow exposure • Infrastructure Change Management exposure • Good reporting and stakeholder-management capabilities • Ability to support critical/weekend change windows

Bachelor's degree in IT, Computer Science, Engineering or equivalent relevant discipline/experience. 5–8 years overall IT/ITSM experience. 3+ years hands-on Change Management. CAB coordination experience. ServiceNow exposure. Infrastructure Change Management exposure. Good reporting and stakeholder-management capabilities. Ability to support critical/weekend change windows.

The Change Manager will manage and govern day-to-day IT infrastructure changes across production and non-production environments, ensuring that changes are properly documented, risk assessed, authorized, scheduled, communicated, implemented, validated and closed. Review and challenge the risk and impact classification submitted by change owners. Assess potential impact to production services, applications, infrastructure and dependent technology components. Identify cross-technology and cross-application dependencies. Ensure high-risk and business-critical changes receive appropriate technical and management review. Validate that adequate implementation, testing and rollback provisions are available before progressing a change. Identify overlapping or potentially conflicting changes. Escalate unacceptable or inadequately mitigated risks to the appropriate Change Management or Service Management authority. Coordinate and support Change Advisory Board (CAB) meetings. Review changes for CAB readiness before presentation. Prepare CAB agenda and required change information. Coordinate with change owners and technical SMEs for clarification of risks, dependencies, impact and implementation requirements. Present or facilitate discussion of changes requiring CAB review. Record CAB decisions, actions, observations and conditions. Track conditional approvals and associated actions through closure. Follow up on rejected or deferred changes. Ensure CAB decisions are accurately reflected in the ITSM system. Support Emergency CAB / expedited governance for qualifying urgent changes.