Supervisor - Entertainment & Events Technical

About the role

Requirements

• Education
• High school/Diploma or above.
• Experience
• Minimum of 3 years of experience in entertainment, theatre, show or event production​. Large waterpark or theme park or
• cruise line management .
• Skills
• - Proficiency in troubleshooting and maintaining audio, lighting, video, rigging, and special effects equipment.
• - Excellent communication and coordination abilities, both with internal teams and external vendors.
• - Strong organizational skills with the ability to manage multiple setups and rapid turnarounds.
• - Ability to work a flexible schedule, including nights, weekends, and holidays.
• - Commitment to safety, quality, and guest satisfaction in all technical operations.
• - The ability to work in a dynamic environment with teams ensuring guest satisfaction.
• - Proficiency in Microsoft applications, QSYS, Disguise, Medialon, 7thsense, Grand MA, ETC lighting, Allen & Heath, Yamaha, Digico and other industry appropriate applications and systems.

Responsibilities

• Lead and supervise a team of technicians, ensuring smooth daily operations, proper staffing, and high-quality execution of technical setups.
• Oversee the setup, operation, and strike of lighting, sound, video, rigging, and special effects systems for shows and events.
• Ensure all technical operations adhere to safety regulations, equipment handling procedures, and international entertainment standards.
• Conduct troubleshooting, preventive maintenance, and emergency repairs to minimize downtime and ensure equipment reliability.
• Provide hands-on training, mentorship, and skill development for technicians, ensuring cross-functional expertise within the team.
• Collaborate with the Entertainment department, event managers, and external vendors to ensure technical requirements are met for all productions.
• Monitor technical budgets, assist in cost control, and recommend improvements for cost efficiency.
• Stay up to date with emerging entertainment technologies and recommend equipment upgrades to enhance guest experience.
• Generate reports on technical operations, including equipment usage, incidents, and maintenance logs.
• Act as the first escalation point for resolving technical issues during live performances and special events.

Skills

• audio engineering
• lighting design
• video playback
• rigging
• special effects equipment
• troubleshooting
• preventive maintenance
• staff training
• budget monitoring
• vendor coordination
• QSYS
• Disguise
• Medialon
• Grand MA
• ETC lighting
• Allen & Heath
• Yamaha
• Digico