Bodyshop Manager

About the role

Requirements

• - Deliver branch gross profit targets through business planning, revenue management, pricing discipline, direct-cost control, and capacity utilization.
• - Lead customer satisfaction improvement and resolve escalated service issues.
• - Integrate reception, estimating, workshop, and parts coordination into an effective repair process.
• - Lead functional supervisors and teams, establish performance expectations, and develop workforce capability.
• - Oversee quality, safety, timely delivery, reporting, and corrective action within delegated authority.
• Qualifications
• - Required: Relevant automotive or mechanical diploma, or equivalent practical expertise.
• - Preferred: Relevant degree; high-volume, multi-brand body shop and insurer-arrangement experience.
• Experience
• - Required: 7 years in body shop operations, including 3 years supervising or managing teams.
• - knowledge, Skills and Abilities.
• - Relevant workshop-management systems, job records, scheduling, office applications, and operational communication.
• - Working English for systems, reporting, and correspondence; Arabic where customer or local stakeholder duties require it.

Responsibilities

• Lead and develop the branch team to achieve gross profit and customer satisfaction targets across a broader or more complex body shop operation.
• Requirements:
• - Deliver branch gross profit targets through business planning, revenue management, pricing discipline, direct-cost control, and capacity utilization.
• - Lead customer satisfaction improvement and resolve escalated service issues.
• - Integrate reception, estimating, workshop, and parts coordination into an effective repair process.
• - Lead functional supervisors and teams, establish performance expectations, and develop workforce capability.
• - Oversee quality, safety, timely delivery, reporting, and corrective action within delegated authority.

Skills

• automotive/body shop operations
• revenue management
• pricing discipline
• direct-cost control
• capacity utilization
• customer satisfaction improvement
• issue escalation handling
• reception coordination
• estimating
• workshop coordination
• parts coordination
• team leadership
• workforce development
• quality management
• safety compliance