Service Advisor

About the role

Requirements

• - Provides excellent customer service by greeting customers, understanding their concerns, and addressing their questions and inquiries regarding repairs, estimates, and insurance claims.
• - Coordinate the repair process by scheduling appointments, arranging for vehicle drop-off and pick-up, and ensuring that repairs are completed within specified timeframes.
• - Prepares accurate repair estimates, explains the scope of work and associated costs to customers, and generates invoices for completed repairs.
• - Maintain effective communication with customers, technicians, insurance adjusters, and other stakeholders to provide updates on repair progress, address any issues or concerns, and ensure a smooth workflow.
• - Accurately documents customer information, repair details, and any additional notes or observations related to the repair process.
• - Ability to provide exceptional customer service and ensure customer satisfaction throughout the repair process is a key performance indicator for the L1 Service Advisor.
• - Coordinating repairs efficiently, meeting specified timeframes, and minimizing delays are important KPIs for this position.
• Minimum Requirements for the Role
• Qualifications
• High School Diploma
• Experience
• 4 years’ experience; 1 years in a similar role
• Knowledge, Skills and Abilities
• Excellent verbal and written communications skills
• Excellent computer skills.
• Strong knowledge of auto body repair techniques, tools, and materials.
• Fluent in English, Arabic desirable.
• Excellent mathematical skills

Responsibilities

Skills

• Excellent verbal and written communications
• Excellent computer skills
• Strong knowledge of auto body repair techniques, tools, and materials
• Fluent in English
• Arabic desirable