Receptionist

Objective: The position is responsible to welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instruction. Maintains security by following procedures; monitoring logbook and issuing visitor badges. Key Responsibility: Serve visitors by greeting, welcoming, directing and announcing them appropriately. Answer, screen and forward any incoming phone calls while providing basic information when needed. Receive and sort daily mail/deliveries/couriers. Maintain security by following procedure and controlling access (monitor logbook, issue visitor badges). Update appointment calendars and schedule meetings/appointments. Perform other clerical duties such as filing, photocopying, collating, faxing etc. Perform other duties (i.e., gate pass application, salary certificate and NOC request). Record Management Assist in OHC requests for designated staffs. Maintain accurate records for the OHC requests. Processing the VIP Tags (Cancellation and Activation) Updating the tracking sheet. Confidentiality Handle sensitive information with discretion and professionalism. Customer Service Handle inquiries and provide accurate information. Resolve basic complaints or escalate as needed. Office Organization Maintain a tidy and welcoming reception area. Ensure office supplies are stocked and organized. Internal Communication Relay important messages or information to staffs. Assist in distributing internal notices or announcements. Technology Use Use office software (e.g., MS Office, booking systems). Operate office equipment (e.g., printers, switchboards). Appointment Scheduling Update calendars and schedule meetings or appointments. Coordinate meeting room bookings or availability. Desired Experience: The ideal Receptionist should have 1-3 years of experience in reception or administrative roles, preferably in a professional office setting. Proficiency in telephone etiquette, customer service, and basic office software (e.g., Microsoft Office). High school diploma or equivalent; additional certification in office administration or receptionist training may be beneficial. Strong communication, organization, and multitasking skills. Friendly demeanor, professional appearance, and ability to remain calm under pressure.

1-3 years of receptionist/administrative experience; High school diploma or equivalent; Proficiency in Microsoft Office (experience with booking systems and basic office software is preferred).

Greet visitors and direct them appropriately; answer, screen and forward phone calls; manage mail, deliveries, and courier logistics; update appointment calendars and schedule meetings; maintain security procedures and issue visitor badges; perform clerical tasks (filing, photocopying, faxing, collating); assist with gate pass applications, salary certificates, and NOC requests; maintain accurate records for OHC requests; manage VIP tag processing; ensure tidy reception area; handle internal communications and distribute notices; operate office equipment and scheduling/booking systems; coordinate meeting room bookings; provide basic customer service and resolve simple inquiries or escalate as needed.