E-commerce Operations & Logistics Supervisor

About the Company Nokhbat Segadty Trading Company operates an e-commerce store, retail branches, seasonal exhibitions, and an external manufacturing line for custom seating products. Our operations are managed through an integrated ecosystem that includes: - Zid for e-commerce orders. - Amazon, Trendyol, and other marketplaces. - WMS for inventory and warehouse transactions. - ClickUp for task management, documentation, and operational follow-up. - External fulfillment, logistics, courier, and manufacturing partners. We also have a unified and approved 182-page Operations Manual covering procedures, responsibilities, required evidence, common errors, and escalation paths. You will not be starting from scratch; you will inherit an established operating system and be responsible for managing, enforcing, and improving it. Role Summary We are looking for an experienced Operations & Logistics Manager to lead the complete order and fulfillment cycle—from the moment an order is received through Zid or a marketplace, through picking, packing, fulfillment, shipping, and final delivery to the customer. The role includes managing warehouse and inventory activities through the WMS, overseeing fulfillment and courier partners, managing marketplace operations, coordinating stock replenishment for branches and seasonal exhibitions, supervising external manufacturing, and ensuring that all teams comply with the approved service level agreements. This is a hands-on leadership role that requires strong operational ownership, attention to detail, analytical thinking, and the ability to identify root causes rather than only resolving individual incidents. Key Responsibilities E-Commerce and Order Fulfillment - Manage and monitor daily orders through the Zid Dashboard. - Oversee the complete order lifecycle from order receipt to picking, packing, shipping, delivery, cancellation, return, or final closure. - Ensure that no order remains in any operational status beyond the approved processing time. - Review and process incoming orders and confirm that they are ready for fulfillment. - Coordinate picking, packing, and order fulfillment with warehouse and fulfillment teams. - Monitor pending, delayed, cancelled, and exception orders and take immediate corrective action. - Resolve operational issues involving missing products, incorrect quantities, duplicate orders, cancellations, exchanges, and returns. - Ensure all order statuses are accurate and updated across Zid, the WMS, fulfillment systems, and courier systems. - Investigate recurring order issues, identify their root causes, and implement preventive actions. Marketplace Operations - Manage daily operations across Amazon, Trendyol, and other marketplaces. - Process and monitor marketplace orders according to each platform’s operational requirements and service level agreements. - Monitor cancellations, returns, delayed orders, failed fulfillment, and marketplace penalties. - Ensure order and shipment statuses are updated accurately across all platforms. - Coordinate product availability and inventory synchronization between the e-commerce store and marketplaces. - Resolve issues related to stock keeping units, barcodes, product mapping, bundles, and inventory synchronization. - Ensure marketplace orders are deducted from the correct inventory location. - Coordinate with the technical team to maintain and improve marketplace integrations and automation. - Identify operational issues that may negatively affect marketplace ratings, account health, or customer experience. Warehouse and Inventory Management - Manage inventory movements and warehouse transactions through the WMS. - Ensure that all receipts, issues, returns, transfers, damaged items, and stock adjustments are supported by approved documents. - Monitor stock accuracy and reconcile physical inventory with system inventory. - Investigate inventory discrepancies and resolve them before they become financial losses. - Ensure accurate stock keeping unit and barcode mapping across all sales channels. - Monitor low-stock and out-of-stock products and initiate replenishment when required. - Supervise bundle assembly and disassembly and ensure all related movements are documented correctly. - Control internal stock transfers and ensure the receiving and issuing locations record each movement accurately. - Prevent unauthorized manual inventory adjustments and maintain a complete audit trail for every stock movement. - Conduct periodic inventory reconciliation with fulfillment partners. Branch and Seasonal Exhibition Coordination - Manage stock replenishment and transfers between the main warehouse, retail branches, and seasonal exhibitions. - Ensure all transfers are processed through the approved official workflow. - Confirm that each transfer includes the required system files, warehouse documents, and signed issue vouchers. - Monitor branch stock availability and coordinate replenishment

E-Commerce and Order Fulfillment: Manage and monitor daily orders through the Zid Dashboard. Oversee the complete order lifecycle from order receipt to picking, packing, shipping, delivery, cancellation, return, or final closure. Ensure that no order remains in any operational status beyond the approved processing time. Review and process incoming orders and confirm that they are ready for fulfillment. Coordinate picking, packing, and order fulfillment with warehouse and fulfillment teams. Monitor pending, delayed, cancelled, and exception orders and take immediate corrective action. Resolve operational issues involving missing products, incorrect quantities, duplicate orders, cancellations, exchanges, and returns. Ensure all order statuses are accurate and updated across Zid, the WMS, fulfillment systems, and courier systems. Investigate recurring order issues, identify their root causes, and implement preventive actions. Marketplace Operations: Manage daily operations across Amazon, Trendyol, and other marketplaces. Process and monitor marketplace orders according to each platform’s operational requirements and service level agreements. Monitor cancellations, returns, delayed orders, failed fulfillment, and marketplace penalties. Ensure order and shipment statuses are updated accurately across all platforms. Coordinate product availability and inventory synchronization between the e-commerce store and marketplaces. Resolve issues related to stock keeping units, barcodes, product mapping, bundles, and inventory synchronization. Ensure marketplace orders are deducted from the correct inventory location. Coordinate with the technical team to maintain and improve marketplace integrations and automation. Identify operational issues that may negatively affect marketplace ratings, account health, or customer experience. Warehouse and Inventory Management: Manage inventory movements and warehouse transactions through the WMS. Ensure that all receipts, issues, returns, transfers, damaged items, and stock adjustments are supported by approved documents. Monitor stock accuracy and reconcile physical inventory with system inventory. Investigate inventory discrepancies and resolve them before they become financial losses. Ensure accurate stock keeping unit and barcode mapping across all sales channels. Monitor low-stock and out-of-stock products and initiate replenishment when required. Supervise bundle assembly and disassembly and ensure all related movements are documented correctly. Control internal stock transfers and ensure the receiving and issuing locations record each movement accurately. Prevent unauthorized manual inventory adjustments and maintain a complete audit trail for every stock movement. Conduct periodic inventory reconciliation with fulfillment partners. Branch and Seasonal Exhibition Coordination: Manage stock replenishment and transfers between the main warehouse, retail branches, and seasonal exhibitions. Ensure all transfers are processed through the approved official workflow. Confirm that each transfer includes the required system files, warehouse documents, and signed issue vouchers. Monitor branch stock availability and coordinate replenishment.