IT & Technical Support

Job Description

Requirements

• Requirements
• - Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• - Proven 3 to 5 years of experience as an IT Technical Support Engineer or in a similar role.
• - Strong knowledge of email domain configuration (Microsoft 365, Google Workspace, DNS, MX, SPF, DKIM, and related email services).
• - Experience with system integration, software installation, and troubleshooting.
• - Good understanding of networking, including TCP/IP, routers, switches, firewalls, VPNs, and wireless networks.
• - Experience supporting Windows operating systems and common business applications.
• - Excellent troubleshooting, analytical, and problem-solving skills.
• - Strong communication and customer service abilities.
• - Ability to work independently and manage multiple technical tasks efficiently.
• - Candidates who can join immediately will be given preference

Responsibilities

• - Provide technical support for hardware, software, networking, and IT systems.
• - Configure and manage email domains, email accounts, and related services.
• - Handle system integration and troubleshoot connectivity issues between business applications.
• - Install, configure, and maintain operating systems, software applications, and business tools.
• - Set up, monitor, and maintain LAN/WAN networks, Wi-Fi, routers, switches, and network devices.
• - Troubleshoot desktop, laptop, printer, scanner, and peripheral device issues.
• - Monitor system performance and ensure maximum uptime and security.
• - Perform regular system updates, backups, and preventive maintenance.
• - Support users by resolving technical issues in a timely and professional manner.
• - Coordinate with third-party vendors and service providers when required.
• - Maintain IT documentation, asset inventory, and technical records.
• - Ensure compliance with company IT policies and cybersecurity best practices.

Skills Required