Team Leader - Outlet

The Team Leader - Outlet is responsible for supporting the daily operations of the restaurant while ensuring exceptional guest experiences, efficient service delivery, and adherence to luxury hospitality standards. The role serves as a key link between management and operational colleagues, providing hands-on supervision during service periods, maintaining quality standards, and supporting the development of the outlet team. Main Duties: - Support the day-to-day operation of the outlet, ensuring smooth service flow, operational efficiency, and exceptional guest experiences. - Lead and supervise colleagues during service periods, ensuring adherence to established service standards, grooming requirements, and operating procedures. - Assist in delivering personalized and attentive service, proactively engaging with guests and addressing requests, concerns, and feedback in a professional manner. - Monitor food and beverage service standards to ensure quality, presentation, accuracy, and consistency are maintained at all times. - Demonstrate comprehensive knowledge of menu offerings, ingredients, promotions, and beverage selections to support guests and team members effectively. - Coordinate closely with culinary and beverage teams to ensure seamless communication and timely delivery of orders. - Support reservations management, table allocations, VIP arrangements, and special occasions to enhance the overall guest experience. - Drive sales and revenue opportunities through effective upselling, menu recommendations, and guest engagement initiatives. - Assist in training, coaching, and mentoring colleagues to enhance product knowledge, service techniques, and operational performance. - Conduct shift briefings and communicate important operational updates, promotions, guest preferences, and service expectations. - Monitor outlet cleanliness, ambiance, equipment condition, and overall presentation to ensure compliance with brand standards. - Support inventory controls, operating supplies management, and cash handling procedures in accordance with established guidelines. - Ensure compliance with food safety, hygiene, sanitation, health and safety regulations, and company policies. - Assist outlet management with administrative tasks, reporting requirements, and operational follow-up as required. - Diploma or certification in Hospitality Management, Hotel Management, or a related field is preferred. - Minimum 2-3 years of Food & Beverage experience, including supervisory experience within a restaurant or luxury hospitality environment. - Strong knowledge of restaurant operations, food and beverage service standards, and guest engagement practices. - Demonstrated ability to lead and motivate colleagues in a fast-paced operational environment. - Excellent communication, interpersonal, and customer service skills. - Strong problem-solving abilities with a proactive approach to guest satisfaction and service recovery. - Good understanding of food safety, hygiene, and health and safety requirements. - Proficiency in POS systems and basic Microsoft Office applications is preferred.