Guest Services Officer - Russian Speaker

We are seeking a customer-focused Guest Services Officer (Russian Speaker) to deliver exceptional guest experiences and provide personalized support to Russian-speaking guests. The ideal candidate will be passionate about hospitality, possess excellent communication skills, and thrive in a fast-paced environment. - Fluent in Russian and English (both spoken and written). - Minimum 1–2 years of experience in guest services, hospitality, customer service, or a similar role. - Strong communication, interpersonal, and problem-solving skills. - Ability to multitask and work effectively in a fast-paced, multicultural environment. - Proficiency in Microsoft Office; experience with hospitality/PMS systems is an advantage. - Flexible to work shifts, weekends, and public holidays.

Fluent in Russian and English (both spoken and written). Minimum 1–2 years of experience in guest services, hospitality, customer service, or a similar role. Strong communication, interpersonal, and problem-solving skills. Ability to multitask and work effectively in a fast-paced, multicultural environment. Proficiency in Microsoft Office; experience with hospitality/PMS systems is an advantage. Flexible to work shifts, weekends, and public holidays.

Provide personalized support to Russian-speaking guests and deliver exceptional guest experiences. Communicate effectively with guests in Russian and English. Assist guests with inquiries, bookings, check-in/check-out processes, and problem resolution. Collaborate with hotel departments to ensure smooth guest experiences and handle multiple tasks in a fast-paced environment.