IT Support & IT Administrator

The IT Support & IT Administrator is responsible for providing technical support to end users and managing the company’s IT infrastructure and systems. The role supports multiple departments and projects and coordinates with clients, vendors, and consultants when required. Key Responsibilities - Provide Level 1 and Level 2 IT support to end users. - Administer Microsoft 365, including Exchange Online, Teams, Intune, Defender, MFA, and licensing. - Support and manage users and permissions within Microsoft Business Central ERP. - Administer SharePoint Online and OneDrive for Business. - Manage Active Directory, Windows Server, DNS, DHCP, and Group Policies. - Maintain LAN/WAN, VPN, firewall, and wireless networks. - Install, configure, troubleshoot, and maintain CCTV, NVR/DVR, biometric, and access control systems. - Perform preventive maintenance for CCTV and security systems. - Maintain backup, disaster recovery, and cybersecurity controls. - Monitor external server backup devices and ensure backups are maintained on time. - Maintain the IT asset register, software licenses, and vendor coordination. - Install, configure, and troubleshoot desktop computers, laptops, printers, and scanners. - Configure user profiles and workstation settings. - Troubleshoot Windows operating system, hardware, and software issues. - Support the smooth operation of IT systems across the company and project environments.

Key Responsibilities: Provide Level 1 and Level 2 IT support to end users. Administer Microsoft 365, including Exchange Online, Teams, Intune, Defender, MFA, and licensing. Support and manage users and permissions within Microsoft Business Central ERP. Administer SharePoint Online and OneDrive for Business. Manage Active Directory, Windows Server, DNS, DHCP, and Group Policies. Maintain LAN/WAN, VPN, firewall, and wireless networks. Install, configure, troubleshoot, and maintain CCTV, NVR/DVR, biometric, and access control systems. Perform preventive maintenance for CCTV and security systems. Maintain backup, disaster recovery, and cybersecurity controls. Monitor external server backup devices and ensure backups are maintained on time. Maintain the IT asset register, software licenses, and vendor coordination. Install, configure, and troubleshoot desktop computers, laptops, printers, and scanners. Configure user profiles and workstation settings. Troubleshoot Windows operating system, hardware, and software issues. Support the smooth operation of IT systems across the company and project environments.