Store Supervisor

Job Purpose: p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000}To manage the full store operations of standard branches, driving sales performance, customer experience, and operational excellence, while ensuring compliance with company standards. Key Responsibilities and Duties: - Achieve store sales targets and improve conversion & ATV. - Execute promotions and ensure daily sales follow-up. - Act as store owner accountable for revenue and results. - Ensure delivery of excellent customer service standards. - Handle customer complaints and ensure resolution. - Build customer relationships and support retention. - Supervise and guide store team on daily performance. - Ensure proper scheduling, coverage, and productivity. - Provide on-floor coaching and support team development. - Manage daily store operations (opening, closing, readiness). - Ensure store cleanliness, display, and brand standards. - Handle maintenance, operational issues, and store needs. - Ensure product availability and stock accuracy. - Monitor fast/slow-moving items and report gaps. - Maintain proper display and merchandising standards. - Ensure accurate invoicing and POS usage. - Monitor insurance transactions and compliance. - Prevent errors, misuse, or policy violations. - Monitor store expenses and ensure cost efficiency. - Ensure proper cash handling and daily closing accuracy. - Track pending orders and reduce undelivered sales. - Report on store performance, risks, and issues to Area Manager. - Coordinate with merchandising, marketing, and operations. - Ensure timely and accurate reporting. - Ensure adherence to company policies and procedures. - Maintain safety, regulatory, and operational standards. - Act as role model in professionalism and discipline. - Ensure assigned SVR action items are executed on time, and support maintaining store compliance with required operational and service standards. - Other duties as assigned within the scope of the job. Requirements: Skills and Abilities: li.li1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000} ul.ul1 {list-style-type: '— '}- Strong sales and store management skills. - Ability to lead small teams and drive performance. - Good understanding of POS, insurance, and store operations. - Strong problem-solving and decision-making ability. - Ability to work under pressure and manage multiple tasks. Experience: p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000}- 3–5 years in retail/optical operations. Education: p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000}- Bachelor’s degree (Optics or related preferred). Language: - Excellent command of oral and written English and Arabic. Licenses / Certifications: - N/A