Business Continuity, Crisis & Cyber Resilience Senior Manager

Role Overview Lead the development, implementation, and continuous improvement of the organization’s Business Continuity Management (BCM), Crisis Management, Operational Resilience, and Cyber Recovery capabilities. The role is responsible for ensuring the organization can effectively prepare for, respond to, recover from, and adapt to business disruptions, cyber incidents, operational failures, and major crises. Key Responsibilities • Lead the Business Continuity Management (BCM) framework, policies, standards, governance, and lifecycle. • Conduct and oversee Business Impact Analysis (BIA) and Risk Assessments, identifying critical business processes, dependencies, impacts, Recovery Time Objectives (RTOs), and Recovery Point Objectives (RPOs). • Develop, maintain, and test Business Continuity Plans (BCP), Disaster Recovery Plans (DRP), and recovery strategies. • Lead the design and implementation of Crisis Management frameworks, including crisis response structures, escalation protocols, crisis communications, and executive decision-making processes. • Develop and maintain Crisis Management Plans (CMP) and coordinate crisis simulations and exercises with senior leadership. • Establish and manage Incident Management capabilities, including incident response, escalation, command-and-control, stakeholder coordination, and post-incident reviews. • Lead Cyber Recovery and Cyber Resilience planning, ensuring critical business services can recover following ransomware, cyberattacks, data compromise, system outages, and other technology-related disruptions. • Coordinate with Cybersecurity, IT, Technology, Risk, Internal Audit, Compliance, and business functions to align cyber recovery and technology disaster recovery capabilities. • Develop and test Cyber Recovery Plans, including recovery priorities, clean-room/recovery environments, backup and restoration strategies, critical applications, infrastructure, and data dependencies. • Establish Operational Resilience frameworks covering critical business services, people, processes, technology, facilities, suppliers, and third-party dependencies. • Design and lead BCM, crisis management, disaster recovery, cyber recovery, and incident response exercises, including tabletop exercises and simulation scenarios. • Define and monitor BCM KPIs/KRIs, maturity assessments, remediation plans, and resilience metrics. • Ensure compliance with relevant regulatory, industry, and international standards, including ISO 22301, ISO 27001, NIST, DORA, and applicable regulatory requirements. • Lead third-party and supplier resilience assessments, including Business Continuity and Disaster Recovery (BC/DR) requirements. • Provide senior management and executive committees with reporting on organizational resilience, critical risks, preparedness, gaps, and remediation. • Lead continuous improvement through lessons learned, post-incident reviews, root-cause analysis, scenario analysis, and resilience testing. • Manage BCM and resilience teams, consultants, vendors, and strategic transformation initiatives. Required Qualifications • Bachelor's degree in Information Security, Cybersecurity, Information Technology, Risk Management, Business Administration, Engineering, or a related field. • Proven years of experience in Business Continuity Management (BCM), Operational Resilience, Disaster Recovery, Crisis Management, Cyber Resilienc

Bachelor's degree in Information Security, Cybersecurity, Information Technology, Risk Management, Business Administration, Engineering, or a related field. Proven years of experience in Business Continuity Management (BCM), Operational Resilience, Disaster Recovery, Crisis Management, Cyber Resilience.

Lead the BCM framework, policies, standards, governance, and lifecycle. Conduct and oversee Business Impact Analysis (BIA) and Risk Assessments, identifying critical processes, dependencies, impacts, Recovery Time Objectives (RTOs), and Recovery Point Objectives (RPOs). Develop, maintain, and test Business Continuity Plans (BCP), Disaster Recovery Plans (DRP), and recovery strategies. Design and implement Crisis Management frameworks, crisis response structures, escalation protocols, crisis communications, and executive decision-making processes. Develop and maintain Crisis Management Plans (CMP) and coordinate crisis simulations with senior leadership. Establish and manage Incident Management capabilities, including incident response, escalation, command-and-control, stakeholder coordination, and post-incident reviews. Lead Cyber Recovery and Cyber Resilience planning to ensure services can recover after ransomware, cyberattacks, data compromise, system outages. Coordinate with Cybersecurity, IT, Technology, Risk, Internal Audit, Compliance, and business functions to align cyber recovery and technology disaster recovery capabilities. Develop and test Cyber Recovery Plans, including recovery priorities, clean-room/recovery environments, backup and restoration strategies, critical applications, infrastructure, and data dependencies. Establish Operational Resilience frameworks covering critical services, people, processes, technology, facilities, suppliers, and third-party dependencies. Design and lead BCM, crisis management, disaster recovery, cyber recovery, and incident response exercises, including tabletop exercises and simulations. Define and monitor BCM KPIs/KRIs, maturity assessments, remediation plans, and resilience metrics. Ensure compliance with ISO 22301, ISO 27001, NIST, DORA, and applicable regulatory requirements. Lead third-party and supplier resilience assessments, including BC/DR requirements. Provide senior management and executive committees with reporting on organizational resilience, critical risks, preparedness, gaps, and remediation. Lead continuous improvement through lessons learned, post-incident reviews, root-cause analysis, scenario analysis, and resilience testing. Manage BCM and resilience teams, consultants, vendors, and strategic transformation initiatives.