Senior Microservices Support Engineer

Job Description

Requirements

• Required Technical Skills
• Technology Stack
• - Java
• - Quarkus
• - Spring Boot
• - Redis
• - Message Queue (RabbitMQ, IBM MQ, Kafka, or similar)
• Core Technical Competencies
• - Expert-level troubleshooting of distributed microservices applications
• - Strong knowledge of microservices architecture and REST APIs
• - Production monitoring and application performance analysis
• - Root Cause Analysis (RCA) and Problem Management
• - DevOps practices and CI/CD support
• - Containerized application support
• - Linux administration and shell scripting
• - Log analysis and debugging across distributed systems
• Hosting Environment
• - Red Hat OpenShift Container Platform (OCP)
• Preferred Experience
• - 6–10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE).
• - Minimum 4+ years supporting Java-based microservices in enterprise production environments.
• - Hands-on experience with OpenShift or Kubernetes platforms.
• - Experience supporting highly available, mission-critical applications.
• - Strong understanding of distributed systems, caching strategies, and messaging platforms.
• - Experience working within Agile and DevOps environments.
• - Familiarity with cloud platforms (AWS, Azure, or GCP) is an advantage.

Responsibilities

• - Lead Level 2/Level 3 production support for enterprise microservices applications.
• - Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and DevOps teams.
• - Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues.
• - Monitor production systems proactively to identify risks, performance degradation, and potential outages.
• - Support application deployments, release management, rollbacks, and environment readiness within OpenShift.
• - Ensure compliance with SLAs by managing incidents, service requests, and problem tickets effectively.
• - Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues.
• - Drive continuous service improvements by identifying recurring issues and implementing permanent solutions.
• - Develop and maintain operational runbooks, knowledge base articles, and support documentation.
• - Mentor and provide technical guidance to junior support engineers.
• - Collaborate with development teams to improve application reliability, observability, and supportability.
• - Participate in release planning, production readiness reviews, and post-implementation validation.
• - Support disaster recovery activities, failover testing, and business continuity initiatives.
• - Participate in an on-call support rotation for critical production systems.

Skills Required