Housekeeping Supervisor

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as bull; Prepare Housekeeping Attendants job assignments bull; Issue keys and supplies to Housekeeping Attendants bull; Take note of VIPs/ Do Not Disturb/ Sleep Out/ Double Lock Rooms and take appropriate action bull; Attend daily meetings and receive special instructions bull; Receive check outs before reporting them as vacant bull; Receive special requests from guests and carry them out bull; Inspect areas cleaned using checklist to see that cleaning is adequate/ supplies in room are as per standard and immediate repairs are reported bull; Fill out report and hand over found articles to the lost and found department bull; Supervise cleaning of guest rooms/ corridors and stairwells bull; Train and assist Housekeeping Attendants and advise Superior about performance bull; Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Education/ Qualifications ExperiencesYou should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills/ along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.Knowledge CompetenciesThe ideal candidate will be a friendly/ caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi cultural team and guests alike/ while possessing following additional competencies Understanding Hotel OperationsEffective CommunicationPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsTeamworkAdaptabilityCustomer FocusDrive for Results

Prepare Housekeeping Attendants job assignments; Issue keys and supplies to Housekeeping Attendants; Take note of VIPs/ Do Not Disturb/ Sleep Out/ Double Lock Rooms and take appropriate action; Attend daily meetings and receive special instructions; Receive check outs before reporting them as vacant; Receive special requests from guests and carry them out; Inspect areas cleaned using checklist to see that cleaning is adequate/ supplies in room are as per standard and immediate repairs are reported; Fill out report and hand over found articles to the lost and found department; Supervise cleaning of guest rooms/ corridors and stairwells; Train and assist Housekeeping Attendants and advise Superior about performance; Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained