Rotana Hotels

Laundry Supervisor

Dubai, UAEPosted 3 days ago

Salary
AED 8k–12k a month· est.
Job type
Full time
Level
Lead
Field
Hospitality & Tourism
Work mode
On site

About the role

We are currently looking for dynamic and self-motivated Laundry professionals who want to move their careers forward. As a Laundry Supervisor you are responsible to ensure that laundry service/ required by our guest is met on time and with the highest possible standards/ whereby your role will include key responsibilities such as; - Assist Laundry Manager in enforcing policies/ procedures/ rules and regulations as per hotel standards; - Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the guests; - Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed; - Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area; - Follow up with engineering department on preventive maintenance and repair orders; - Check daily production according to priorities and assist in the activities of the marker; - Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction; - Ensure that laundry employees are knowledgeable about hotel services and facilities.

Requirements

  • Education/ Qualifications and Experiences:
  • You should ideally have a degree or a vocational training within the laundry operation and previous experience in a similar role. Good command of written and verbal English communication skills are essentials, and computer knowledge is an added advantage.
  • Knowledge and Competencies:
  • The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies:
  • Understanding Hotel Operations
  • Effective Communication
  • Planning for Business
  • Supervising People
  • Understanding Differences
  • Supervising Operations
  • Teamwork
  • Adaptability
  • Customer Focus
  • Drive for Results

Responsibilities

Assist Laundry Manager in enforcing policies/ procedures/ rules and regulations as per hotel standards; Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the guests; Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed; Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area; Follow up with engineering department on preventive maintenance and repair orders; Check daily production according to priorities and assist in the activities of the marker; Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction; Ensure that laundry employees are knowledgeable about hotel services and facilities.

Skills

  • Laundry operations
  • Supervising people
  • Quality control
  • Guest service
  • Hotel housekeeping coordination
  • Preventive maintenance coordination
  • Linen and uniform management
  • English communication
  • Computer knowledge
  • Operations planning
  • Team leadership
  • Customer focus

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