
Rotana Hotels
Laundry Supervisor
Dubai, UAEPosted 3 days ago
- Salary
- AED 8k–12k a month· est.
- Job type
- Full time
- Level
- Lead
- Field
- Hospitality & Tourism
- Work mode
- On site
About the role
We are currently looking for dynamic and self-motivated Laundry professionals who want to move their careers forward. As a Laundry Supervisor you are responsible to ensure that laundry service/ required by our guest is met on time and with the highest possible standards/ whereby your role will include key responsibilities such as; - Assist Laundry Manager in enforcing policies/ procedures/ rules and regulations as per hotel standards; - Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the guests; - Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed; - Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area; - Follow up with engineering department on preventive maintenance and repair orders; - Check daily production according to priorities and assist in the activities of the marker; - Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction; - Ensure that laundry employees are knowledgeable about hotel services and facilities.
Requirements
- Education/ Qualifications and Experiences:
- You should ideally have a degree or a vocational training within the laundry operation and previous experience in a similar role. Good command of written and verbal English communication skills are essentials, and computer knowledge is an added advantage.
- Knowledge and Competencies:
- The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies:
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
Responsibilities
Assist Laundry Manager in enforcing policies/ procedures/ rules and regulations as per hotel standards; Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the guests; Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed; Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area; Follow up with engineering department on preventive maintenance and repair orders; Check daily production according to priorities and assist in the activities of the marker; Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction; Ensure that laundry employees are knowledgeable about hotel services and facilities.
Skills
- Laundry operations
- Supervising people
- Quality control
- Guest service
- Hotel housekeeping coordination
- Preventive maintenance coordination
- Linen and uniform management
- English communication
- Computer knowledge
- Operations planning
- Team leadership
- Customer focus
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