Head of CDZ Operations- MEA

Head of CDZ Operations- MEA Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Job purpose: Manage the MEA CDZ Operations including Business Process Optimization with the aim to continuously improve quality and productivity of the Team minimizing the exposures as per global guidelines and KPI's. DHL Global Forwarding has an opening Head of CDZ Operations- MEA in Dubai, United Arab Emirates. Join us in connecting people and improving lives! In this Head of CDZ Operations- MEA position Apply First choice methodology in the day-to-day Operations: - Reviewing existing processes and workflows. (including CDZ Specific SOPs) - Identifying inefficiencies, bottlenecks, errors, and rework. - Develop plans to improve the way work is done - Introduce best practices across the region. - Drive projects that improve productivity, quality, and customer service. - Ensuring processes are followed consistently. - Improving the quality of service delivered to customers. - Working with different teams to implement improvements. - Monitoring performance. - Ensuring all improvements align with company policies and strategic objectives. Conceptualize, design, refine and implement Ops Process & Performance programs and define new programs for the region. - Developing a Root Cause Analysis process for customs errors. - Introducing AI or automation tools to reduce manual work. - Standardizing customs processes across multiple countries. - Designing a Customs Quality Assurance Program - Proactively manage and reduce exposures like: - Customs, Port / Apt, Health, S/L, Handling Centres & other authorities and record all - key milestones and eliminate all exposures such as Customs Bond, Bank Guarantee, - Cash Bond, Temp Imports, Repair and Return, Demurrage, Detention, Container - Deposits, Pre Clearance, payment process to customs when required etc Develop business processes to analyze and evaluate performance data, process controls, quality and timeliness of program deliverables, and workforce planning. - Monitor operational IKO performance and identify trends. - Measure service quality and process compliance. - Ensure key controls are in place to reduce errors and risks. - Track whether projects and initiatives are delivered on time Oversee implementation program for CDZ standalone and Network files. - Ensure initiative are implemented effectively across the region. - Measure and evaluate the success of implementation process. - Identify gaps, inefficiencies, and improvement opportunities Digital transformation: - Lead the Digital Transformation Journey in MEA implementing the global initiatives - Training - Ensure that it is implemented and monitored (conducting spot check audits) Global customs Policy management: - Lead the Digital Transformation Journey in MEA implementing the global initiatives. - Training - Ensure that it is implemented. - Monitor Self-assessment questionaries is complete once a year - Monitor and audit action plans Training: - Asses CDZ Operation staff knowledge and identify possible gaps. - Provide project sheet (name, surname and country) of training topic required per staff member with timelines and on when and who will provide inhouse training. - Prepare training material accordingly and save in MEA CDZ folder. - Prepare training schedule attendance register for sign off. - Where in-house training is lacking, approve appropriate vendor training with HR and country managers. - Could be required to give face to face training in country. Key project role out and management - Create detailed project plans and schedules. - Estimate the people, time, budget, and tools needed to complete a project. - Define key milestones and deadlines. - Assign responsibilities and track deliverables. - Monitor progress and address any delays or risks. - Keep stakeholders informed of project status. - Measure results and evaluate whether the project delivered the expected benefits. - Capture lessons learned and identified further improvement opportunities. Prepare staff for audit readiness - Set up prep meetings to go through the audit criteria - Training. - Monitor audit findings and finalise outcome feedback with the team - Keep stakeholders informed of project status. CDZ specific Newsletter creation - Knowledge of product and related processes in Freight Forwarding and - In-depth Financial experience particularly in a Freight

Not explicitly labeled with a dedicated 'Requirements' section. Please analyze the job description for hard qualifications and standard DHL expectations; no distinct requirements section found.

Manage the MEA CDZ Operations including Business Process Optimization with the aim to continuously improve quality and productivity of the Team minimizing the exposures as per global guidelines and KPI's. Apply First choice methodology in day-to-day Operations; review processes, identify inefficiencies, develop improvement plans, introduce best practices, drive productivity, monitor performance, ensure policy alignment, and improve customer service. Conceptualize, design, refine and implement Ops Process & Performance programs; develop Root Cause Analysis for customs errors; introduce AI/automation tools; standardize customs processes; design a Customs Quality Assurance Program. Proactively manage exposures (customs, port, health, handling centers, authorities, etc.) and record milestones. Develop business processes to analyze performance data, monitor IKO performance, measure service quality, ensure controls, track project delivery. Oversee implementation programs for CDZ standalone and Network files across the region. Lead Digital Transformation in MEA; provide training and monitor implementation. Lead Global Customs Policy management in MEA; training and monitoring. Training staff knowledge assessments, develop training material and schedules; coordinate vendor training if needed. Manage key project rollouts: plan, estimate resources, define milestones, assign duties, monitor progress, communicate with stakeholders, evaluate outcomes, capture lessons. Prepare staff for audit readiness; coordinate audits and outcomes. Create CDZ newsletters; maintain knowledge of Freight Forwarding processes and financial aspects in freight.