Project Expeditor - Iraq

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who lands Legendary deals? You do.DHL Global Forwarding has an opening for a Project Expeditor - Iraq based in Dubai, United Arab Emirates. Develop and administer customer service plans and programs to provide best in class services to the customers and enhance customer satisfaction in line with business strategy and objectives, Group guidelines and policies. Join us in connecting people and improving lives! In this Project Expeditor - Iraq position - Execute customer service plans and programs for the defined geography/ business area - Support customer service initiatives and activities to provide superior services and enhance customer satisfaction - Track day-to-day application of customer service processes and procedures in line with the standard global/ regional processes to maximize effectiveness - Analyze cost and effectiveness of initiatives to support prioritization of spending and resource allocation - Contribute to processes and systems for enhanced customer service - Monitor and propose call center score cards improvement measures - Advise on customer service related matters for business decisions and programs - Respond to customer service inquiries, coordinate to resolve escalated inquires - Identify customer needs, collaborate with appropriate commercial owner or up-sell if applicable - Seek cooperation from leaders within customer service to invest in initiatives to upskill customer service employees Stakeholders - Connect with and influence other specialist departments and 3rd parties e.g. external service providers - May convince others to accept new concepts, practices, and approaches - Build strong, trusting cross-functional relationships with DHL managers - Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders - Provide technical guidance to line managers and employees Management Responsibility - Individual contributor who may manage two or fewer employees - May direct the work of other lower-level professionals or manage processes and programs Coach and review the work of lower-level professionals Now, here is what we need from you! Education Level - Bachelor’s Degree or equivalent experience/qualification Experience Level - more than 4 years We offer: - Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. - Possible further career development - Competitive salary Why join DHL Global Forwarding? We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: - The largest global network with more than ~30,000 passionate employees - The most efficient processes and fastest response times - The best solutions and best customer service Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Bachelor’s Degree or equivalent experience/qualification. more than 4 years of experience.

Execute customer service plans and programs for the defined geography/ business area. Support customer service initiatives and activities to provide superior services and enhance customer satisfaction. Track day-to-day application of customer service processes and procedures in line with the standard global/ regional processes to maximize effectiveness. Analyze cost and effectiveness of initiatives to support prioritization of spending and resource allocation. Contribute to processes and systems for enhanced customer service. Monitor and propose call center score cards improvement measures. Advise on customer service related matters for business decisions and programs. Respond to customer service inquiries, coordinate to resolve escalated inquiries. Identify customer needs, collaborate with appropriate commercial owner or up-sell if applicable. Seek cooperation from leaders within customer service to invest in initiatives to upskill customer service employees. Stakeholders: Connect with and influence other specialist departments and 3rd parties e.g. external service providers. May convince others to accept new concepts, practices, and approaches. Build strong, trusting cross-functional relationships with DHL managers. Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders. Provide technical guidance to line managers and employees. Management Responsibility: Individual contributor who may manage two or fewer employees. May direct the work of other lower-level professionals or manage processes and programs. Coach and review the work of lower-level professionals.