OFR Operations Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who moves mountains even across oceans? You do.- DHL Global Forwarding has an opening for an OFR Operations Manager in Jeddah, Saudi Arabia. Oversee a team of Department managers, Supervisors & Ocean Freight Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing gross profit and productivity, fostering a customer-centric culture, and taking ownership of Profit and Loss (PnL) responsibilities to drive financial performance. Act as the primary escalation point for any exceptions. Regular performance evaluations and proactive monitoring are essential to identify and implement improvements. Join us in connecting people and improving lives! In this OFR Operations Manager position - Owns the P&L within their specific area of control - Drive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint / escalation management - 3rd or 2nd escalation point depending on local structure for customer complaints & special requests/ inquires and works with internal teams toward resolution. - Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF. - Ensure that teams adhere to the Global standard processes when executing shipments. - Build and manages supplier relationships to optimize service delivery and profitability - Oversee and develop a high-performing team, that is enabled and equipped to resolve issues effectively, while fostering a culture of collaboration and continuous improvement - Oversees the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives. - Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments - Ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers - Drive GP maximization with the team through tight financial control - Develop and maintain business relationship with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention In area of OFR product: - Identify performance issues of suppliers, and propose solutions to improve performance - Resolve customer issues and incidents - Owns the Ocean freight PnL for the station Stakeholders - Influence others outside of own job area regarding policies, practices and procedures - Develop strong, trusting relationships with business leaders across DHL - Cooperate with and coordinate 3rd parties e.g. external service providers - Advise customers and key stakeholders on processes, systems and tools Management Responsibility - Manage experienced professionals who exercise latitude and independence in assignments Now, here is what we need from you! Education Level - Bachelor’s Degree or equivalent experience/qualification Experience Level - 6 or more years We offer: - Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. - Possible further career development - Competitive salary Why join DHL Global Forwarding? We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: - The largest global network with more than ~30,000 passionate employees - The most efficient processes and fastest response times - The best solutions and best customer service Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People,

Bachelor’s Degree or equivalent experience/qualification. Experience Level: 6 or more years.

Owns the P&L within their specific area of control. Drive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint/escalation management. 3rd or 2nd escalation point depending on local structure for customer complaints & special requests/inquiries and works with internal teams toward resolution. Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardized performance tools of DGF. Ensure that teams adhere to the Global standard processes when executing shipments. Build and manage supplier relationships to optimize service delivery and profitability. Oversee and develop a high-performing team, that is enabled and equipped to resolve issues effectively, while fostering a culture of collaboration and continuous improvement. Oversees the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives. Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments. Ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers. Drive GP maximization with the team through tight financial control. Develop and maintain business relationships with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention. In area of OFR product: Identify performance issues of suppliers, and propose solutions to improve performance. Resolve customer issues and incidents. Owns the Ocean freight PnL for the station. Stakeholders: Influence others outside of own job area regarding policies, practices and procedures. Develop strong, trusting relationships with business leaders across DHL. Cooperate with and coordinate 3rd parties e.g. external service providers. Advise customers and key stakeholders on processes, systems and tools. Management Responsibility: Manage experienced professionals who exercise latitude and independence in assignments.