Business Development Manager- Services

About the role

Requirements

• Education, Experience & Qualifications
• - A bachelor’s degree in business management or any related field is preferable.
• - At least 8 years of proven experience in business development, new business sales, or hunting roles. Background in multi-product/portfolio selling (e.g., agency, staffing, LSP, or professional services environments) is a strong advantage; a consulting background is a plus.
• - A good understanding of Language and Translation services and the challenges faced within the specific market sectors.
• - Previous experience working within an agency environment is highly preferred, particularly within language services, localization, media, creative, marketing, content, or related B2B services.
• - Demonstrated track record of acquiring new clients and closing B2B deals.
• - Experience managing a defined target-account list and developing account penetration strategies.
• - Excellent prospecting, networking, negotiation, and closing skills.
• - Comfortable with mixed-cycle selling - short-cycle, longer-cycle, and bid-driven — within the same book of business.
• - Demonstrated, verifiable experience building pipeline from zero, rather than managing or inheriting an existing book.
• - Strong commercial acumen and ability to identify revenue opportunities.
• - Excellent account research and business intelligence skills.
• - Ability to understand client needs and translate them into relevant LSP solutions.
• - Strong communication, presentation, and influencing skills.
• - Ability to work under pressure and meet tight deadlines.
• - Highly target-driven and comfortable working with ambitious sales targets.
• - Resilient, persistent, and able to handle rejection and setbacks.
• - Excellent level of proficiency with MS Office Project, Excel, Visio, PowerPoint, and SharePoint.
• - Excellent command of both spoken and written English.
• - Willingness to travel approximately 25–50% to UAE, typically involving one to two business trips per month, depending on business requirements.
• Behavioral Competencies
• - Adaptability
• - Problem Solving
• - Initiative
• - Team Oriented
• - Ability to work under pressure
• Technical Competencies
• - Business Acumen (DDU)/Deals Management
• - Negotiation
• - Customer Relationship Management
• - Proposal Writing
• - Presentation Skills
• - CRM & Sales Tools
• - Bid/RFP Management
• - ROI & Business Case Development

Responsibilities

• New Logo Acquisition: Own the acquisition of new logos within assigned markets, segments, and accounts. Develop and execute account-specific approaches to penetrate target organizations and establish new commercial relationships. Build and maintain a healthy pipeline of qualified prospects and opportunities. Consistently work toward and achieve assigned business development and revenue targets. Identify decision-makers, influencers, buying centers, and potential entry points within target organizations. Apply structured, disciplined opportunity qualification (e.g., MEDDPICC or equivalent), qualifying in and disqualifying out target accounts and opportunities with equal rigor.
• Account Research & Go-to-Market Planning: Take full ownership of assigned target accounts and conduct comprehensive A-Z account research. Develop a strong understanding of each target account, including business model and strategic priorities, products and services, geographic footprint, target customers, growth plans, existing language and localization requirements, current or potential LSP providers, procurement and decision-making structures, key stakeholders and decision-makers, potential business pain points and opportunities. Translate assigned accounts into actionable accounts penetration and go-to-market strategies. Identify where the company’s LSP, Ureed Secondments, and Content Lab portfolio can create measurable value for each target account. Build and maintain account plans and stakeholder maps for a defined target account list.
• Prospecting & Business Development: Conduct proactive outbound prospecting through multiple channels (physical meetings, calls, email, LinkedIn, networking, events, referrals, and industry connections). Generate new meetings and business opportunities through structured and persistent prospecting. Qualify opportunities based on business need, commercial potential, buying authority, timing, and fit. Maintain consistent prospecting activity and pipeline generation. Generate and co-develop pipeline with Marketing through ABM efforts. Generate and manage pipeline in partnership with the company’s channel and partner ecosystem.
• Consultative Selling & Deal Closure: Understand client requirements and position relevant LSP, Ureed Secondments, or Content Lab services accordingly. Develop compelling commercial propositions, proposals, and presentations in collaboration with internal teams. Lead commercial discussions, negotiations, and deal progression. Own opportunities from initial prospecting through qualification, proposal, negotiation, and closure. Close deals directly or indirectly through strategic partnerships and channel relationships. Leverage partnerships to access new markets, accounts, and opportunities. Identify opportunities to expand the scope of an initial engagement into broader LSP service offerings. Respond to and win structured bids/RFPs, particularly government-driven, while building deliberate repeat-cadence pipeline. Define and articulate quantified ROI/business cases for prospective clients.
• CRM, Pipeline & Reporting: Maintain accurate and up-to-date records of prospects, activities, opportunities, and deal stages in the CRM. Provide regular visibility on pipeline value, forecast, conversion rates, activities, and expected closures. Ensure disciplined follow-up and progression.

Skills

• MEDDPICC
• Account planning
• Prospecting
• Business development
• Consultative selling
• Proposal writing
• Negotiation
• RFP/bid management
• CRM (Salesforce or similar)
• Channel partnerships
• ABM (account-based marketing)
• LSP (Language Service Provider) familiarity
• Content Lab offerings
• Ureed Secondments offerings
• Market research