Captain Waiter

About the role

Requirements

• - 1–3 years’ experience as a Captain Waiter or Senior Waiter in a premium restaurant, luxury hotel, or fine-dining restaurant
• - A warm, engaging, and professional approach with a genuine passion for hospitality.
• - Fluent in Arabic and English with excellent verbal communication skills.
• - Outgoing, confident, and charismatic personality.
• - Excellent communication and interpersonal skills.
• - Strong understanding of food and beverage service, with ability to upsell effectively.
• - Team player who thrives in a fast-paced, dynamic environment.
• - Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.
• - Experience using restaurant POS systems.
• - Proven ability to remain calm, organised, and efficient in a fast-paced environment.
• - Impeccable personal presentation and professional demeanour.
• About The Group:
• SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
• At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
• Crafting a Homegrown Legacy
• All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
• Our Signature Brands
• Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
• Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
• We Are Only Getting Started!
• Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
• People First
• Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.

Responsibilities

• - Deliver exceptional, personalised table service in accordance with the restaurant's service standards.
• - Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.
• - Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.
• - Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.
• - Provide expert recommendations based on guest preferences, dietary requirements, and allergies.
• - Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.
• - Accurately take food and beverage orders and enter them into the POS system.
• - Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.
• - Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.
• - Resolve guest concerns professionally and escalate issues to management where appropriate.
• - Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.
• - Assist in training, coaching, and mentoring junior front-of-house team members.
• - Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.
• - Process guest bills accurately and efficiently, ensuring a seamless payment experience.
• - Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.
• - Ensure compliance with food safety, hygiene, and health and safety standards.
• - Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.

Skills

• Table service
• Menu presentation
• Upselling premium menu items
• Food and beverage orders (POS)
• Coordination with kitchen and bar teams
• Guest relation & satisfaction monitoring
• Staff mentoring and training
• Food safety and hygiene compliance
• Allergen and dietary requirements knowledge
• Premium hospitality experience