Site Merchandising Trainee - Level Shoes

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. Role Overview Our Digital Merchandising Trainee will support the Digital Merchandising team in delivering an exceptional online shopping experience. This role provides hands-on exposure to luxury e-commerce, trading, website merchandising and analytics while developing the skills required for a career in Digital Merchandising. Key Responsibilities On-Site Merchandising - Assist with homepage, campaign and landing page updates across relevant markets and regions. - Support the merchandising of new arrivals, seasonal edits, campaigns and promotional collections. - Ensure banners, collections, featured products and merchandising updates are implemented accurately and on time. - Support the optimisation of product visibility based on trading performance, stock availability, newness and commercial priorities. - Develop an understanding of how merchandising decisions impact product discovery, customer engagement and conversion. Trading & Performance Analysis - Prepare daily and weekly trading reports to support the wider Digital Merchandising strategy and team. - Monitor sales, product performance, bestsellers, new arrivals, stock availability and key trends to identify opportunities to the wider Digital Merchandising team. - Support the analysis of customer behaviour and merchandising performance to understand opportunities and areas for improvement. - Conduct regular competitor analysis, reviewing product offering, pricing, promotions, merchandising and customer messaging to identify relevant market trends and opportunities Search & Product Discovery - Support the optimisation of on-site search results and overall product discovery. - Assist with search merchandising, boosting rules and product rankings. - Monitor customer search behaviour, key search terms, zero-result searches and search performance to identify opportunities for improvement. - Support updates to website navigation, filters and product categorisation. Personalisation & Customer Experience - Support the execution of personalised merchandising experiences across key customer journeys. - Assist with product recommendations, curated collections and relevant merchandising experiences. - Develop an understanding of how customer behaviour and engagement can be used to inform merchandising decisions. Website Quality Assurance - Perform daily website health checks to ensure products, content and merchandising are displayed correctly. - Identify and report merchandising, navigation, product or content issues, and support the team in ensuring they are resolved in a timely manner. - Support promotional quality assurance before and during campaign launches. AI-Assisted Merchandising & Reporting - Support the use of AI-powered tools to improve merchandising and reporting efficiency. - Assist with generating reports, summarising performance and identifying insights using AI technologies. - Explore opportunities to use AI and automation to streamline repetitive merchandising and reporting tasks, with guidance from the wider team. Behavioural & Collaborative Expectations - Work collaboratively with the wider Digital Merchandising team and build positive relationships across key cross-functional teams, including Buying, Marketing, Trade, Content and Operations. - Participate actively in team meetings, trading discussions and relevant cross-functional sessio