Documentation & Technical Administration Officer

Job Title: Documentation & Technical Administration Officer (Arabic Speaking) - a hybrid of technical writer + administrative coordinator Job Summary The Documentation & Technical Administration Officer is responsible for creating, formatting, and managing all official departmental documentation, including memos, user guides, SOPs, and operational manuals. The role ensures that all written materials are clear, accurate, compliant with organizational standards, and properly stored for easy retrieval. Key Responsibilities • Official Communication: o Draft and format official memos, letters, and formal correspondence for internal and external stakeholders. o Ensure all communications follow the approved corporate tone, structure, and formatting standards ▪ Standard Operating Procedures (SOPs) ▪ Work instructions and process flows ▪ Policies and guidelines ▪ User manuals and training materials o Maintain document version control and archiving systems. • User Guides, Manuals, & Service Cards: o Update and standardize user guides for systems, tools, and processes used within the department. o Collaborate with SMEs to ensure technical accuracy and usability of guides. • Records & Knowledge Management: o Organize and maintain the department’s documentation repository in SharePoint or other platforms. o Track approvals and keep an up-to-date log of active, obsolete, and pending documents. • Support to Department Operations o Assist with preparing meeting minutes, reports, and presentations. o Coordinate with other departments to gather data and updates needed for reports or memos. Qualifications • Bachelor’s degree in Business Administration, Communications, or related field. • 3+ years in administrative support, documentation management, or technical writing roles. • Strong command of Arabic and English for formal and technical writing. • Experience in government, corporate, or regulated environments is an advantage. • Proficient in Microsoft Office (Word, Excel, PowerPoint) and SharePoint. • Excellent organizational skills and attention to detail. • Ability to understand and summarize technical or procedural information clearly.

Official Communication: Draft and format official memos, letters, and formal correspondence for internal and external stakeholders; ensure communications follow corporate tone, structure, and formatting standards. Develop SOPs, work instructions, process flows, policies, guidelines, user manuals, and training materials; maintain document version control and archiving. User Guides, Manuals, & Service Cards: Update and standardize user guides for systems, tools, and processes; collaborate with SMEs for technical accuracy and usability. Records & Knowledge Management: Organize and maintain the department’s documentation repository (e.g., SharePoint); track approvals and maintain logs of active, obsolete, and pending documents. Support to Department Operations: Assist with preparing meeting minutes, reports, and presentations; coordinate with other departments to gather data for reports or memos.