Senior Executive - L&D

Objective: Own the learning operating engine, training administration, MI and analytics, providing accurate intelligence on learning activity, adoption, effectiveness and impact. Key Responsibilities Own the annual and monthly learning calendar and training operations. Manage training schedules, nominations, attendance and learning records. Develop learning dashboards and management reports. Establish learning MI, KPI and reporting governance. Analyse participation, completion, adoption and programme effectiveness. Develop insights on learning and capability trends. Support measurement of learning application and business impact. Maintain data integrity across Oracle LMS and other learning systems. Own learning reporting and data requirements for Oracle LMS in partnership with IT and the Academy team. Track programme costs, vendors, facilitators and operational performance. Produce monthly and quarterly L&D scorecards for leadership. Key Deliverables Learning MI | Dashboards | Analytics | Monthly Scorecard | Training Calendar | Data Governance | Effectiveness Reporting Ideal Profile 5–8 years of experience in L&D operations, learning analytics, training MI or a related field. Strong analytical and reporting capability. Advanced Excel and Power BI or equivalent reporting skills. Experience with LMS / HR systems and learning data. Strong understanding of L&D metrics and operational governance. Retail / GCC experience preferred. Highly organised with strong attention to data accuracy and detail. Core Competencies Analytics | Data discipline | Operational excellence | Reporting | Business insight | Governance

5+ years of experience in a related field such as training, human resources, or retail operations; familiarity with learning management systems (LMS) is preferred; strong communication, presentation, and organizational skills; proven track record coordinating and facilitating training initiatives, adapting to the dynamic nature of retail, and collaborating with various stakeholders would be highly desirable.

Training Management: Plan and implement all training activities in the region and UAE to support sales objectives. Learning Initiatives: Develop new learning and development initiatives tailored to employees and business. Training Calendar: Create, communicate, coordinate, and implement the annual training calendar for all brands. Team Guidance: Guide the training team to enhance conversion rates through effective methodologies. Cost-effective Solutions: Develop cost-effective training solutions. Product Knowledge: Acquire and disseminate product knowledge of new brands to train the team. Content Review: Review and enhance training content for quality and effectiveness. Feedback Analysis: Analyze training feedback and implement changes. Learning Materials: Recommend new materials and delivery approaches. Best Practices: Ensure adherence to best practices. Delivery Measurement: Measure training delivery and maintain records. Course Design: Design and implement training courses. Process Implementation: Implement training processes and modules. In-Store and Leadership Programs: Initiate programs to enhance people skills and performance. Retail Assessments: Visit outlets to assess staff skills and provide feedback. Mystery Shopping: Organize third-party assessments to evaluate service quality.