Operations Manager, Fitness

Operations Manager, Fitness (21150) A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world. Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn. Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive. About The Role The Operations Manager, Fitness is responsible for leading the operational, commercial, and service excellence strategy of AWAKEN Fitness at Atlantis The Royal, ensuring a world-class luxury fitness experience, guest engagement, team performance, and profitability. Key Duties and Responsibilities - Oversee the day-to-day operations of AWAKEN Fitness, ensuring seamless delivery of all fitness, movement, recovery, and membership services. - Maintain the highest standards of cleanliness, safety, presentation, and functionality across all fitness and wellness spaces. - Ensure all equipment is maintained, serviced, and operating in accordance with brand and manufacturer standards. - Develop and implement SOPs, operational audits, and service standards to continually enhance the member and guest experience. - Ensure compliance with health, safety, risk management, and emergency response procedures. Commercial Performance - Deliver departmental revenue targets across personal training, fitness services, and ancillary wellness offerings. - Analyse business performance through KPIs, reporting, forecasting, and budgeting processes. - Identify opportunities to maximize secondary spend through wellness services, retail partnerships, recovery experiences, and member programming. - Manage departmental labour costs, operating expenses, and productivity targets. Leadership & Team Development - Lead, coach, and inspire a team of fitness professionals, Agents Wellness Experience, and Attendants Wellness. - Recruit, train, develop, and retain top talent in alignment with Atlantis The Royal and AWAKEN service standards. - Conduct regular one-on-one performance reviews, training sessions, succession planning, and career development discussions. - Foster a culture of accountability, collaboration, innovation, and exceptional guest service. Guest Experience & Service Excellence - Ensure every member and guest receives a highly personalized, luxury wellness experience. - Handle VIP guests, residents, celebrities, and high-profile clientele with discretion and professionalism. - Monitor guest satisfaction scores and implement action plans to continuously improve service delivery to a FORBES Five Star Luxury level, continuously looking for ways to improve. - Lead service recovery initiatives and proactively resolve guest concerns within one hour of occurrence. - Develop exclusive member benefits, events, activations, and wellness programming to increase guest loyalty and utilization. - Build strong relationships with members, act as ambassadors for the AWAKEN brand and ensure personalized service delivery. Programming & Strategic Initiatives - Collaborate with Spa, Wellness, Nutrition, and Hotel Operations teams to deliver integrated Recovery, Longevity and wellbeing experiences. - Support the development and execution of innovative fitness and recovery programs aligned with emerging wellness trends. - Lead projects, partnerships, brand activations, and member events that enhance AWAKEN's market positioning. - Identify opportunities to elevate the fitness offering through technology, performance optimization, and luxury wellness innovations. Management of Team: - Build and maintain strong collaborative relationships across departments to ensure seamless operations, effective communication, and the achievement of shared business objectives. - Contribute to the preparation and management of departmental budgets, monitoring financial performance against targets, identifying variances, implementing corrective actions, and driving opportunities for improved profitability and operational efficiency. - Lead and develop the team by setting clear objectives, managing performance, providing ongoing coaching and feedback, and fostering a high-performing, engaged culture that supports talent development, retention, and business growth. - Drive the execution of strategic priorities by overseeing business performance and budget management, providing insight and guidance to the leadership team, and influencing cross-functional stakeholders to achieve

No distinct Requirements/Qualifications section found. The role description outlines responsibilities, leadership expectations, and operational duties but does not list a separate hard requirements block.

Oversee the day-to-day operations of AWAKEN Fitness, ensuring seamless delivery of all fitness, movement, recovery, and membership services. Maintain the highest standards of cleanliness, safety, presentation, and functionality across all fitness and wellness spaces. Ensure all equipment is maintained, serviced, and operating in accordance with brand and manufacturer standards. Develop and implement SOPs, operational audits, and service standards to continually enhance the member and guest experience. Ensure compliance with health, safety, risk management, and emergency response procedures. Drive membership acquisition, retention, and renewal strategies to achieve revenue and occupancy targets. Monitor membership sales performance, conversion rates, attrition levels, and member engagement metrics. Develop exclusive member benefits, events, activations, and wellness programming to increase guest loyalty and utilization. Build strong relationships with members, act as ambassadors for the AWAKEN brand and ensure personalized service delivery. Oversee member onboarding, orientation, feedback management, and service recovery processes. Deliver departmental revenue targets across memberships, personal training, fitness services, and ancillary wellness offerings. Analyse business performance through KPIs, reporting, forecasting, and budgeting processes. Identify opportunities to maximize secondary spend through wellness services, retail partnerships, recovery experiences, and member programming. Manage departmental labour costs, operating expenses, and productivity targets. Lead, coach, and inspire a team of fitness professionals, Wellness Experience Agents, and Wellness Attendants. Recruit, train, develop, and retain top talent in alignment with Atlantis The Royal and AWAKEN service standards. Conduct regular one-on-one performance reviews, training sessions, succession planning, and career development discussions. Foster a culture of accountability, collaboration, innovation, and exceptional guest service. Ensure every member and guest receives a highly personalized, luxury wellness experience. Handle VIP guests, residents, celebrities, and high-profile clientele with discretion and professionalism. Monitor guest satisfaction scores and implement action plans to continuously improve service delivery to a FORBES five Star Luxury level, continuously looking for ways to improve. Lead service recovery initiatives and proactively resolve guest concerns within one hour of occurrence. Collaborate with Spa, Wellness, Nutrition, and Hotel Operations teams to deliver integrated wellbeing experiences. Support the development and execution of innovative fitness and recovery programs aligned with emerging wellness trends. Lead special projects, partnerships, brand activations, and member events that enhance AWAKEN's market positioning. Identify opportunities to elevate the fitness offering through technology, performance optimization, and luxury wellness innovations.