Performance Operations Manager, SIRO One Za'abeel

Performance Operations Manager, SIRO One Za'abeel (21055) SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise. Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide. About The Role To support the Director of Fitness by driving and leading the operational and financial performance of SIRO Fitness and Recovery, ensuring complete viability of the department and maximising all opportunities and resources. The Performance Operations Manager ensures the highest standards of personal training, personal coaching, fitness coaching, treatments and recovery services are adhered to at all times and that the guest and member experience exceeds expectation.The role leads the day-to-day integration of Fitness and Recovery operations, team performance, scheduling, productivity, commercial delivery, budgeting, quality control, safety and service standards. It promotes SIRO’s philosophy by creating seamless performance journeys that help guests and members unlock and achieve their goals, while strengthening the reputation and commercial performance of SIRO as an immersive lifestyle destination. Key Duties and Responsibilities - - Lead the management and performance of all Fitness and Recovery operations, ensuring high standards of professionalism, customer service and optimum financial performance. - Be responsible for the quality of service, operational standards and maintenance of the Fitness Lab, Recovery Lab and associated areas in line with SIRO and hotel operating standards. - Prepare and contribute to monthly financial and statistical reports, incorporating proposals and recommendations regarding operations, competition, occupancy, usage, market share, productivity and achievement of targets. - Support the Director of Fitness in developing and presenting the annual budget, business plan, commercial strategy and forecasts for Fitness and Recovery. - Control departmental operating budgets, payroll-related costs, commissions, stock, consumables and other expenditure, ensuring costs are strictly controlled and monthly targets are achieved. - Monitor revenue, average spend, utilisation, conversion, repeat bookings, treatment-room utilisation, PT productivity, coaching productivity and therapist productivity, implementing action plans where required. - - Ensure booking and scheduling strategies utilise Personal Trainers, Personal Coaches, Fitness Coaches and Therapists effectively to maximise guest access, productivity and revenue. - Provide leadership, direction and support to all direct reports, developing a highly motivated team capable of delivering consistently high standards of service. - Develop and maintain annual and ongoing training plans in conjunction with Learning & Development, ensuring technical knowledge, service, sales, safety and brand standards remain current. - Monitor standards of performance and guest/member satisfaction and introduce measures to ensure the highest standards of quality and service. - Conduct regular daily inspections of all Fitness and Recovery areas to monitor ambience, presentation, cleanliness, hygiene, maintenance, equipment, health and safety, colleague performance and security. - Own quality control of all Fitness and Recovery areas and ensure SOPs, opening/closing procedures, treatment protocols, guest journeys and service sequences are consistently followed. - Oversee weekly colleague schedules, attendance, time sheets, annual leave and public holidays, ensuring leave is staggered and operational coverage is protected. - Ensure all employees report for duty punctually, well groomed and prepared to deliver SIRO service standards. - - Oversee monthly inventories of products, stock, linen, retail and consumables and track product orders, purchase requests and general stores. - Ensure all Fitness and Recovery reports, correspondence, schedules, records and administrative requirements are completed punctually and accurately. - Meet and greet guests and

Lead the management and performance of all Fitness and Recovery operations, ensuring high standards of professionalism, customer service and optimum financial performance. Maintain quality of service, operational standards and maintenance of the Fitness Lab, Recovery Lab and associated areas in line with SIRO and hotel operating standards. Prepare and contribute to monthly financial and statistical reports, including proposals and recommendations regarding operations, competition, occupancy, usage, market share, productivity and achievement of targets. Support the Director of Fitness in developing and presenting the annual budget, business plan, commercial strategy and forecasts for Fitness and Recovery. Control departmental operating budgets, payroll-related costs, commissions, stock, consumables and other expenditure, ensuring costs are strictly controlled and monthly targets are achieved. Monitor revenue, average spend, utilisation, conversion, repeat bookings, treatment-room utilisation, PT productivity, coaching productivity and therapist productivity, implementing action plans where required. Ensure booking and scheduling strategies utilise Personal Trainers, Personal Coaches, Fitness Coaches and Therapists effectively to maximise guest access, productivity and revenue. Provide leadership, direction and support to all direct reports, developing a highly motivated team capable of delivering consistently high standards of service. Develop and maintain annual and ongoing training plans in conjunction with Learning & Development, ensuring technical knowledge, service, sales, safety and brand standards remain current. Monitor standards of performance and guest/member satisfaction and introduce measures to ensure the highest standards of quality and service. Conduct regular daily inspections of all Fitness and Recovery areas to monitor ambience, presentation, cleanliness, hygiene, maintenance, equipment, health and safety, colleague performance and security. Own quality control of all Fitness and Recovery areas and ensure SOPs, opening/closing procedures, treatment protocols, guest journeys and service sequences are consistently followed. Oversee weekly colleague schedules, attendance, time sheets, annual leave and public holidays, ensuring leave is staggered and operational coverage is protected. Ensure all employees report for duty punctually, well groomed and prepared to deliver SIRO service standards. Oversee monthly inventories of products, stock, linen, retail and consumables and track product orders, purchase requests and general stores. Ensure all Fitness and Recovery reports, correspondence, schedules, records and administrative requirements are completed punctually and accurately. Meet and greet guests.