Analyst - Systems

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued. About the business area GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support. We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking. In this role, your key responsibilities include: Review, iterate, build and maintain simple and easy to understand functional and technical documents, communications or policies to ensure compliance to department policies and procedures. Support and coordinate team workshops, critical meetings, testing and issue resolution to aid their learning and development. Conduct quality assurance checks on data, inputs and outputs to ensure accuracy and validity. Prepare reporting in order to support management requirements. Assists with mini projects and initiatives as agreed with squad/team lead to ensure their successful implementation against the action plan and agreed turnaround times (TATs). Maintain, produce and improve key reporting artefacts across Jira, Excel, Planview and customer ADCB systems as required to ensure accuracy of data capture. Implement new processes and improvements, whilst contributing to feedback loops in order to keep the department compliant to changing policies and procedures. Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders. The ideal candidate should have the following experience: At least 4 years of experience in designing, implementing and operating an enterprise class network in a medium/large organization or at least 3 years of experience in network architectures, security and best practices for an enterprise network, and at least 1 year of experience in incident management and resolution, managing software releases and configuration management, Banking operations and related problems. Bachelor’s Degree in Computer Science or Engineering Cisco Certified Network Associate (Data Centre, Security, Route/Switch) or equivalent Information Technology Infrastructure Library (ITIL) – Foundation Course for IT Service Management. Knowledge of Data Network technologies and protocols (i.e. routers, switches, network controllers, NFV, BGP, MPLS, QoS, DNS/DHCP). Knowledge of Network Security technologies and protocols (i.e. Firewall, IPS, WAF, VPN, IPSEC, DDoS, NAT, 802.1x, SWG, UTM, TLS) Knowledge of Internet Protocol Telephony (IPT) and Unified Communications Technologies Problem management and analysis skills Capacity planning skills University Degree/Diploma in Computing/Engineering/ Banking/Commerce Certification in ITIL Foundation, IT Service Standards Basic knowledge in IT infrastructure and Banking applications What we offer: Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels). Flexible and Remote Working Options : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs. At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

At least 4 years of experience in designing, implementing and operating an enterprise class network in a medium/large organization or at least 3 years of experience in network architectures, security and best practices for an enterprise network, and at least 1 year of experience in incident management and resolution, managing software releases and configuration management, Banking operations and related problems. Bachelor’s Degree in Computer Science or Engineering. Cisco Certified Network Associate (Data Centre, Security, Route/Switch) or equivalent. Information Technology Infrastructure Library (ITIL) – Foundation Course for IT Service Management. Knowledge of Data Network technologies and protocols (i.e. routers, switches, network controllers, NFV, BGP, MPLS, QoS, DNS/DHCP). Knowledge of Network Security technologies and protocols (i.e. Firewall, IPS, WAF, VPN, IPSEC, DDoS, NAT, 802.1x, SWG, UTM, TLS). Knowledge of Internet Protocol Telephony (IPT) and Unified Communications Technologies. Problem management and analysis skills. Capacity planning skills. University Degree/Diploma in Computing/Engineering/ Banking/Commerce. Certification in ITIL Foundation, IT Service Standards. Basic knowledge in IT infrastructure and Banking applications.

Review, iterate, build and maintain simple and easy to understand functional and technical documents, communications or policies to ensure compliance to department policies and procedures. Support and coordinate team workshops, critical meetings, testing and issue resolution to aid their learning and development. Conduct quality assurance checks on data, inputs and outputs to ensure accuracy and validity. Prepare reporting in order to support management requirements. Assists with mini projects and initiatives as agreed with squad/team lead to ensure their successful implementation against the action plan and agreed turnaround times (TATs). Maintain, produce and improve key reporting artefacts across Jira, Excel, Planview and customer ADCB systems as required to ensure accuracy of data capture. Implement new processes and improvements, whilst contributing to feedback loops in order to keep the department compliant to changing policies and procedures. Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.