Relationship Officer

Position: Relationship Officer – Commercial Banking Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued. About the business area: The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. In this role, your key responsibilities include : Action customer requests, respond to customers’ needs, complete sales and service activities, monitoring complaints to ensure they are resolved on time, building long-term customer relationships and support in revenue generation Onboard new clients to ensure accurate completion of documentation, Convert prospects in order to consistently grow the portfolio of clients Identify cross sell opportunities of products to existing and new portfolio of clients in order to constantly grow the portfolio income and fees Manage and improve portfolio Risk-Adjusted Return On Capital (RAROC) by improving cross sell for clients and diversifying income base from fees in order to increase market share and achieve set targets Support in gathering the required information and documentation to allow the Relationship and Senior Relationship Managers to analyse clients’ financial health and needs as well as their industries/markets The ideal candidate should have the following experience: At least 4 years of experience in Commercial Banking Environment Bachelor’s Degree is a mandatory requirement Proficient in Microsoft Office (Word, Excel and PowerPoint) What we offer: Competitive Salary: All employees are eligible to participate in one of our rewarding variable pay plans. Comprehensive Benefits Package : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels). Flexible and Remote Working Options : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements. Learning and Development Opportunities : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs. At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.

At least 4 years of experience in a Commercial Banking environment. Bachelor's Degree is mandatory. Proficient in Microsoft Office (Word, Excel and PowerPoint).

Action customer requests, respond to customers’ needs, complete sales and service activities, monitoring complaints to ensure they are resolved on time, building long-term customer relationships and support in revenue generation. Onboard new clients to ensure accurate completion of documentation, convert prospects in order to consistently grow the portfolio of clients. Identify cross-sell opportunities of products to existing and new portfolio of clients in order to constantly grow the portfolio income and fees. Manage and improve portfolio Risk-Adjusted Return On Capital (RAROC) by improving cross-sell for clients and diversifying income base from fees in order to increase market share and achieve set targets. Support in gathering the required information and documentation to allow the Relationship and Senior Relationship Managers to analyse clients’ financial health and needs as well as their industries/markets.